HP BIOS Syslog Say “0021” Is There Anything Wrong?

[EApubs]

In my HP laptop's BIOS System Log, I see multiple entries with the code "0021" and a time stamp. Is there anything wrong with the machine? The machine is working!

This is a brand new HP Envy dv6-7210tx notebook which is used only for just 4 days!

[AttackofZaq]

Hello EApubs.  Does it also say "error?"  If the notification does not say error I would not worry too much about it--especially if the notebook is functioning properly.

However, have you tried running HP Support Assistant?  This application will make sure that all of the drivers and software are up to date and if there is a problem, likely resolve the issue.

Here is a link to HP Support Assistant.

Let me know if you have any further questions.  I hope you have a great day!

[jpaul13]

Hi!

I also noticed the same thing on my system log, but that is because I checked BIOS set up after my laptop stopped booting.

It started after the HP unit restarted after a Windows 8 update. While trying to reboot, the Blue Screen appeared and restarted the laptop again. It tried to start Automatic Repair but that also won't start because the Blue Screen appears again. And this just happens infinitely util I do a had shut down (holding down the power button). I did some research and tried entering System Recovery (F11) but the same thing happens, it wont continue and the Blue Screen appears. I can't seem to enter the part where I can choose to start in safe mode (Shift+F8).

Any help?

[Burneman]

If got the same problem on my brand new envy 6 1202sg after updating the amd catalyst. Did you solve the problem until now?

[AttackofZaq]

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@jpaul13 wrote:

Hi!

I also noticed the same thing on my system log, but that is because I checked BIOS set up after my laptop stopped booting.

It started after the HP unit restarted after a Windows 8 update. While trying to reboot, the Blue Screen appeared and restarted the laptop again. It tried to start Automatic Repair but that also won't start because the Blue Screen appears again. And this just happens infinitely util I do a had shut down (holding down the power button). I did some research and tried entering System Recovery (F11) but the same thing happens, it wont continue and the Blue Screen appears. I can't seem to enter the part where I can choose to start in safe mode (Shift+F8).

Any help?

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Hello jpaul13.

It sounds like your hard drive may have some issues.  Please run this diagnostic and report the results.

Also, what is your product number?  This document can show you where it is located.

Have a wonderful day.

[AttackofZaq]

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@Burneman wrote:

If got the same problem on my brand new envy 6 1202sg after updating the amd catalyst. Did you solve the problem until now?

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Hello Burneman.

As far as I can tell there don't seem to be any issues other than that error code.  Have you experienced other issues/problems?

Try removing the current driver and reinstalling the previous version.  Here are the steps.

1. Use this utility to remove the AMD drivers and reboot the computer.
2. Allow Windows to reinstall the driver upon reboot.
3. Install this version of the driver and reboot again.
4. Report the results.

Have a great day.