HP Battery Check: Status - Unknown (94)

[HPSAwizard]

Thanks.   Did you try the following?

1. Reboot

2. Launch HPSA and perform a scan for udpates

3. Uninstall and Reinstall HPSA.   Latest version: www.hp.com/go/hpsupportassistant

[qad]

Dear Sir

Thanks for reply. Yes ofcourse tried it all with no results.

Regards

[HPSAwizard]

Please try the folloiwng to detemrine if the problem is you battery of Battery Check in Windows.  

1. Power off your PC.

2. Power on your PC and press the ESC key repeatedly until the Start Menu is displayed.  

3. Select F2 System Diagnostics.  

4. Run the Battery Test

Please try this and let me know the results. 

[qad]

Dear Sir

Thanks. Did as you said but the options i got are listed as follows

F1  SystemInformation

F2  Start up test

F3  Run In Test

F4  Hard Disk Test

F11 Error Log

Exc  Exit

That is all, but no battery test. So it is.

Regards

[HPSAwizard]

You may have an older version of HP Diagnostics.   Please donwload and install the latest version from the link below.  Then try again.    

ftp://ftp.hp.com/pub/softpaq/sp55001-55500/sp55477.exe

[qad]

Dear Sir

Downloaded the installer you said and tried to install it, so called 'HP UEFI Support envirnoment' after running it it asked : HP_TOOLS partition cannot be found would you like to create it "Yes" or "No" and after that another note comes that: Main drive has four partition additional cannot be created, AND FINISH.

Regards

[HPSAwizard]

It does not appear you have a standard HP image on your system.  

The other option provided by the HP Support Environment is to install it onto a USB key.   Select this option, and try thesting the battery.

[qad]

dear Sir

Thanks

ran the Battery Test it says as follows

Battery Test Primary PASSED (0)

Details- Battery Status OK (0)

Warrenty type 1 year

Manafacturer 13-54OA

Full Charge capacity 4039mAH

Remaining capacity 4039mAH

Status 4OEO

Secondary battery NOT DETECTED

That is it.

Regards

[HPSAwizard]

Everything looks good with your battery.  

[gauravgarg]

Me Too Getting An Error In Which it is showing to replace the battery with another power device 🙂

Not Good With Me 🙂

And I am also want to replace my battery with new one

I want more explanation on it.

http://facebookz.in