• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-29-2020 09:05 AM

HP Recommended
Product: Chromebook x360 14-da0011dx
Operating System: Chrome OS

I recently starting having a problem with nearly constant ghost touches registering on the touch screen of my convertible Chromebook x360 14-da0011dx. The only solution was to turn off the touchscreen using the ash-debug-shortcuts flag and Search+Shift+T. I'm currently running Chrome OS 83.0.4103.119.

 

Has anyone else encountered this issue? My device is 2 months past the 12-month warranty, and I am left with a touch screen convertible that can only be used a regular laptop. Given the other posts I have seen for this issue on HP Windows laptops, it makes me question HP's commitment to quality.

3 REPLIES 3

‎07-03-2020 09:18 AM

HP Recommended

@bigbee68 Welcome to HP Community!

 

I understand that you are facing a ghost touch issue.

 

Please perform the below steps and check.

 

  1. Reset your Chromebook hardware.
  2. Reset your Chromebook to factory settings.


Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

‎07-25-2020 08:26 AM

HP Recommended

Both the hardware reset and the powerwash failed to resolve the issue, but since the upgrade to 84.0.4147.94 I am no longer experiencing the issue.

‎07-26-2020 05:34 AM

HP Recommended

@bigbee68

 

I'm glad you got this sorted out

 

Drop us a message  anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.