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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-23-2013 11:59 PM

HP Recommended

Hi i am using Data Protector 7 i got an error while trying to take a backup of one of my client servers the message is :

 

 

[Major] From: VBDA@client1 "C:" Time: 23.10.2013 19:59:30
It was not possible to create volume snapshot for 'C:\'. System error: 'QueryStatus() failed'.

[Critical] From: VBDA@client1 "C:" Time: 23.10.2013 19:59:30
Fallback to legacy filesystem backup was not allowed. Aborting the backup.

[Critical] From: VBDA@client1 "C:" Time: 23.10.2013 19:59:30
[81:52] /C
Not a valid mount point => aborting.

 

The server is Windows server 2008. I have tried to delete and reinstall the client. Also reinstall the data protector in client.

Try to delete tmp files and recreate it but all has no good for me.

I am open to any suggestion thanks a lot...

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2013 03:44 AM

HP Recommended

I have solved the problem my own but i do not know why this happened.

 

In object properties > WinFS Options i unclick the Use Shadow Copy and it is done.

 

Is there any idea why this is happened?

 

Thnx.

View solution in original post

2 REPLIES 2

‎10-24-2013 03:44 AM

HP Recommended

I have solved the problem my own but i do not know why this happened.

 

In object properties > WinFS Options i unclick the Use Shadow Copy and it is done.

 

Is there any idea why this is happened?

 

Thnx.

‎01-12-2016 05:44 AM

HP Recommended

The correct company for DP is Hewlett Packard Enterprise:

http://community.hpe.com/t5/Data-Protector-Support-and-News/bd-p/itrc-251

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