HP Data Protector 7.00

[Data66]

Hi i am using Data Protector 7 i got an error while trying to take a backup of one of my client servers the message is :

[Major] From: VBDA@client1 "C:" Time: 23.10.2013 19:59:30
It was not possible to create volume snapshot for 'C:\'. System error: 'QueryStatus() failed'.

[Critical] From: VBDA@client1 "C:" Time: 23.10.2013 19:59:30
Fallback to legacy filesystem backup was not allowed. Aborting the backup.

[Critical] From: VBDA@client1 "C:" Time: 23.10.2013 19:59:30
[81:52] /C
Not a valid mount point => aborting.

The server is Windows server 2008. I have tried to delete and reinstall the client. Also reinstall the data protector in client.

Try to delete tmp files and recreate it but all has no good for me.

I am open to any suggestion thanks a lot...

[Data66 · Accepted solution]

I have solved the problem my own but i do not know why this happened.

In object properties > WinFS Options i unclick the Use Shadow Copy and it is done.

Is there any idea why this is happened?

Thnx.

[Dennis_Handly]

The correct company for DP is Hewlett Packard Enterprise:

http://community.hpe.com/t5/Data-Protector-Support-and-News/bd-p/itrc-251