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Silvery
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HP Drive Encryption Interference

HP Recommended
HP ProBook 470 G3 Notebook
Microsoft Windows 10 (64-bit)

I have a vicious cycle happening. When I go through the process of updating Windows 10, it stops and says I need to remove HP Drive Encryption to finish the process. If I try to uninstall HP Drive Encryption I get the message that I have to uninstall HP Client Security Manager to proceed. When I try to uninstall HP Client Security Manager I get the message that I have to uninstall HP Drive Encryption first.

What is the solution here and how can HP allow such a situation to exist?

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Dragon-Fur
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@Silvery

 

The following may help:

 

 

The latest version of HP Client Security includes several improvements, including a previous fix as noted in Revisions History:

 

(Previous) Version: 8.3.17.2042 Rev.A

Fixed in this release: - Fixes an issue on a system that has been updated to Windows 10 where subsequent updates cannot install properly.
- Fixes an issue on a system that has been updated to Windows 10 where subsequent updates cannot uninstall properly. - Provides an improved user interface.

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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Silvery
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Thanks, but sadly, went through the process of installing the fix twice, still hasn't solved the problem. I get the same message.

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