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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Accepted Solutions
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Give the Ralink/Motorola Bluetooth driver a try.
Post your results here.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
By "I formatted" do you mean to say that you did a recovery or a system restore or a clean install?
It also helps in a big way if you state which operating system is installed.
If you did a recovery then you can install the driver from the recovery manager. It will have the driver that is suitable for the instaled hardware and the original operating system.
What is the installed operating system?
Open the Device Manager as seen in the following images and find the hardware ids information and post the entire alphanumeric string here in your thread or post an image of what is seen by use of the snipping tool.
Right click on the bluetooth adapter device and select properties. Once the properties window is open, select the details tab and then use the drop down to select hardware ids.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
59
7
0
HP Recommended
59
7
0
HP Recommended
HP Recommended
Hi,
That is not the hardware ids information.
What you should post is the PCI\VEN alphanumeric string as in the image I posted for you.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
That is not the hardware ids information.
What you should post is the PCI\VEN alphanumeric string as in the image I posted for you.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
Use the dropdown arrow under where it says property to change it to hardware ids.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
59
7
0
HP Recommended
59
7
0
HP Recommended
HP Recommended
Give the Ralink/Motorola Bluetooth driver a try.
Post your results here.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
59
7
0
HP Recommended
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
