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‎06-11-2014 06:27 AM - last edited on ‎04-20-2016 02:36 PM by HP Administrator

HP Recommended

I used this link:

http://support.hp.com/us-en/document/c03535285

 

The Wireless key on my laptop is glowing amber, but I can't figure out how to make it blue again. I have only ever used Wifi on my laptop, at work, school, etc. I've never had a problem until now. 

 

I also used the troubleshooting tip using Windows 8 where you search and then look in the airplane mode section and now I only have Airplane Mode and Bluetooth in that section, not Wifi. 


Can someone help PLEASE?


Thank you!!

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2014 06:36 AM - last edited on ‎03-07-2017 09:51 AM by HP Administrator

HP Recommended

It would help if you identified your notebook with its complete product name or number and the wireless adapter's PCI\Ven code orr manufacturer and model name.

 

- see This HP web document if you don't how to locate the model number and\or product number.

 

 

you can reinstall the wireless adapter's driver via the HP Recovery Manager. The following images were made for previous threads. Find your wireless adapter amongst the available drivers listed in your notebook's recovery manager's available driver packages.

 

recovery1a.png

 

recovmgr_driversinstall.PNG

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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3 REPLIES 3

‎06-11-2014 06:36 AM - last edited on ‎03-07-2017 09:51 AM by HP Administrator

HP Recommended

It would help if you identified your notebook with its complete product name or number and the wireless adapter's PCI\Ven code orr manufacturer and model name.

 

- see This HP web document if you don't how to locate the model number and\or product number.

 

 

you can reinstall the wireless adapter's driver via the HP Recovery Manager. The following images were made for previous threads. Find your wireless adapter amongst the available drivers listed in your notebook's recovery manager's available driver packages.

 

recovery1a.png

 

recovmgr_driversinstall.PNG

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎06-11-2014 12:50 PM - last edited on ‎03-07-2017 09:55 AM by HP Administrator

HP Recommended
@erico wrote:

It would help if you identified your notebook with its complete product name or number and the wireless adapter's PCI\Ven code orr manufacturer and model name.

 

- see This HP web document if you don't how to locate the model number and\or product number.

 

 

you can reinstall the wireless adapter's driver via the HP Recovery Manager. The following images were made for previous threads. Find your wireless adapter amongst the available drivers listed in your notebook's recovery manager's available driver packages.

 

recovery1a.png

 

recovmgr_driversinstall.PNG

 

Thank you for your help! I had to uninstall and reinstall the drivers for the wireless. Your advice was spot on!! Thank you again! Quick question...did I do something to cause this error? I'm not the most tech savvy, but I want to make sure I'm not doing something wrong that would make this happen again.


Thank you!!

‎06-12-2014 07:53 AM

HP Recommended

Probably not. Sometimes drivers just become corrupt on their own with any help. It is good to hear that your notebook is up and running again on the internet with wireless again. If you are happy so are we!  🙂


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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