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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2017 09:42 AM

HP Recommended
Product: HP Elite USB-C Docking station
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have just received an HP Elite USB-C Docking station. I've gone through all the configuration steps, installing the software provided with the docking station, then upgrading to the last available software (and firmware) on the HP Support site.

 

I could connect via ethernet only after a few reboots, and for a few minutes, then the ethernet device just says "Network cable unplugged". I tried with different cables, but I can't manage to connect again. The same cable(s) work flawlessly with an USB adapter and through another docking station (from another manufacturer).

 

Please tell me if there's anything different I can try, or if I have to return the docking station.

1 REPLY 1

‎05-31-2017 09:36 AM

HP Recommended

Sounds like a flaky NIC port on the dock. 😞

Sorry.

 

Get them to replace it.

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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