HP Elite X2 battery not charging

[HendrikBruwer]

Yesterday I did two things to my X2. I fitted the HP Hard Protective casing and installed the latest Windows 10 Upgrade. And then earlier this morning my notebook charged and the suddenly it stopped charging. I have two chargers, one in the office and one in my bag for travelling. Not one of the chargers gives a charging indicator on the battery icon.

Please help. Should I re-install a driver? With my previous notebook, I would sometimes just remove the battery and then put back and the problem would disappear. Unfortunately, I cannot remove the Elite X2 battery.

Hendrik

[iomare]

Hi,

First try performing a hard reset and see if it changes the issue. Here is link hoe to perform the hard reset. Follow the one for non removable battery:

https://support.hp.com/rs-en/document/c01684768#c01684768_nonremovablebatt

You can also run HP diagnostics on the battery itself and see if it has any problems

https://support.hp.com/rs-en/document/c04700771

Let me know,

David

[HendrikBruwer]

Thanks, before I attempted your solution the battery is charging again. I do suspect I will have to do the hard reset in the near future

[HendrikBruwer]

David, it worked for a while, and then stopped. I have run the adapter test and it failed. What do I do now? Where can I buy an adapter in Johannesburg? for an HP X2?

[iomare]

Hi,

You can probably find a universal adapter if you go to large electronics store.

If you search online for the exact model of your PC you will find the adapter.

If you post the exact model of your X2 I can see if I can help with the online search, even though I live in Italy.

Let me know,

David