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Loosecanons1
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HP EliteBook 840 G3 - WHEA-Logger Event 19

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HP EliteBook 840 G3 Notebook
Microsoft Windows 7 (64-bit)

Hi,

I have issues where my Notebook has crashed three times in the past month.

 

It completely shuts down with no warning.

 

Yesterday I have had the BIOS upgraded and up to now it has not crashed.

I am also seeing the message 'Video Driver has recovered' - normally when in Excel.

 

Checking the event log I still have thousands of WHEA Logger Event 19. (24 thousand per hour , 261k per day).

 

 

Any advice on what to do next?

 

thank you

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REO51ST
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@Loosecanons1

 

Do you have a 6th gen CPU???

 

REO

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Loosecanons1
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It's an
Intel i5 6200U CPU 2.3 GHz
REO51ST
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@Loosecanons1

 

Look at this link.

 

It is for Event 17 but is very close to being the same.

 

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/WHEA-Logger-flood-Event-ID-17/td...

 

REO

 

And that is a 6th gen CPU.

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Loosecanons1
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I will take a look thank you
Loosecanons1
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From what I can see it looks like I need to update my drivers.
This may also explain why I am seeing video recovery messages

I will look into it
Thank you
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