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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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HP Elitebook 8470p bios administrator password reset

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HP EliteBook 8470p Notebook PC
Microsoft Windows 7 (64-bit)

Dear All,

 

I forgetten my HP Elitebook 8470p bios administrator password and now I want to reset my laptop bios password.

 

Please need help in reseting my laptop Bios password or provide any responsible email address where i will send email with UUID for getting SMC file.

 

Regards

 

Enrico

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Hi @enrccobacco

 

Welcome to the HP Support forum. Thank you for posting.

 

Most business class notebooks (including yours Elitebook and Probook) have better security. Password cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing the password.

 

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

 

You can use chat option, ticket option, phone options. No email option is available for first contact with HP.

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class computers.

 

 

 

Once you receive the bin file, here are the necessary instructions you need to follow


Please make sure USB pendrive is formatted to FAT32 (not NTFS, not else)


Follow these steps to clear an unknown password for the BIOS administrator:


1. Save the attached SMC.bin file to a blank USB pendrive.
2. Shut down the notebook. Insert the USB pendrive into any USB port. (If this notebook has both USB 2.0 and 3.0 ports, use a USB 2.0 port.)


3. Press and hold the following three keys at the same time:

the Windows key (near alt) , the Up-Arrow key, and the Down-Arrow key


4. Click one and release the power button

 

You will understand it worked

 

5. Once you see a grey "SMC Command" screen, release the three keys mentioned in step 3.

(Note: Steps 3, 4, and 5  signal the BIOS of this notebook to examine the USB ports and the HP_TOOLS partition for an SMC.bin file, and if it detects one, to run its command. This SMC.bin file contains the command to allow access into the BIOS as a BIOS administrator without supplying a password.)

 

You should see something on your screen


6. Read the grey screen about "SMC Command":


6a. If you see a message "SMC Command failure", contact HP support and attach photo of the F1 System Information
screen.


6b. On the other hand, if you see no "SMC Command" message of any sort, try steps 3, 4, and 5 again. You may also use a different brand and smaller capacity USB key. If that does not succeed, contact HP support. Pay attention to step 3 - press and hold the 3+1 button at the same time or very very fast one after another.


6c. If you see a message "SMC Command success", then the command has worked. Follow the on-screen instructions and restart the device. Begin tapping the F10 key (or the Esc key) like tap-tap-tap during start, so that the machine will go into the BIOS setup screen. (For this boot only, the machine should let you enter Setup without having to supply an administrator password. If the unit is restarted without performing the next step, the process will need to be ran again).

 


7. From the File screen in the BIOS, highlight and select the option to "Reset BIOS Security to factory defaults". (This will clear the old unknown password.) Follow the prompts, and restart the notebook when prompted. Reminder: if this notebook uses
BitLocker full disk encryption software, please choose to NOT reset the TPM! If it does not use BitLocker, you can also clear the TPM.


8. If you wish to set a new administrator BIOS password, you may do so on a future boot cycle by pressing F10 and setting a fresh BIOS admin password within the BIOS setup screen.
If there is any difficulty, particularly at steps 6a or 6b, contact HP support

 

 

If the above does not help, please contact HP Business support

 

Hope this helps. Please, mark the post as a solution if it helped.

 

Let me know if you face any difficulties.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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HP does not support products not under warranty so no help .............is there any way to enable processor virtualization intel?
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Hi,

 

Did you actually contact HP Support ? What happened ? Can you provide details ?

Which country are you from ?

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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I need to enable the vt-x virtualization function but I have the password locked bios.

 

I can not contact hp because I have the notebook out warranty

 

phone hours concur with my work

 

i write from Italy

 

pc hp elitebook 8470p sn [edit]

 

 

Help please

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Unfortunately, there is no other way other than contacting HP Support. There is no other way to enable the VT and to unlock the BIOS. You own a business class product and the security is higher than a typical consumer class notebook.

 

You need to contact HP, for example via phone > 02 385 91308

They work between 8AM and 6PM

More info > http://www8.hp.com/it/it/contact-hp/phone-assist.html

 

Do you have a lunch break ? Any other breaks during the day ? Perhaps you can call them at during that period ?

 

Based on the text in the page they do provide support even for out of warranty products

"In garanzia o fuori garanzia
o la sostituzione del Kit di manutenzione"

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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hi i have tried to use hp support they want to charge $ 50 for the smc.bin file for my elitebook8470p i also have to provide proof of ownership but i bought it off ebay . The other problem is i have to provide corprate standing i dont have that im an individual not a corparation please help . The people i bought it from cant help they dont know the password ethier if i could get some help i would be so grateful i bought it for my daughter who started college recently and now she cant even use it it really sucks! thanks for a responce if there is one .

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I suggest you resell it

 

the bios must be programmed with eeprom programmer (raspberry + adapter)

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Dear All, 

I also need the a customised SMC.bin file to clear the password of my 8470p,...I contacted HP but they no longer ship the file

 

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@Bruno23

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
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