HP Envy Coming apart at the left near screen hinge

[collinka1977]

My Envy is still working but a few days ago the hinge was not closing smoothly so I left it open to allow me time to figure out what to do. Today 2 screws fell out and it is separating further.The hinge is broke and it does not close I do not know what happened. It was fine one day and not fine that next. I haven't dropped it or been rough with it. 

When I googled  "HP envy screen coming detached", I see this is a common problem with this computer. That's something I wish I knew before I spent hundreds of dollars on it. 

Please advise. 

Thank you,

                           Colleen

[Kumar0307]

@collinka1977, Welcome to the HP Support Community! I’m here to help.

I understand your concern. As this is a hardware issue, please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

If the product is out of warranty, charges are applicable. You may also take it to nearby service centers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[collinka1977]

My computer's warranty ended in Sept 2021 so it will not let me chat with someone about it. Is there anything HP can do for me or do I just have to figure it out on my own?

Thank you,

               Colleen

[Kumar0307]

@collinka1977

I have sent you the contact information of the HP Support team via private message. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

[collinka1977]

I received your private message. Thank you for your assistance. 

[Kumar0307]

@collinka1977

You are welcome. Keep me posted for any other assistance.