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Honor Student
Posts: 4
Member Since: ‎05-25-2014
Message 1 of 11 (27,553 Views)

HP Envy TouchSmart 15 - touch screen not working

Please help! The touch screen on my Envy laptop no longer works. :( I've tried restarting and shutting off, but to no avail. When I go to PC Info, it tells me that: "No pen or touch input is available for this display." This is obviously incorrect, because my laptop is, in fact, a touch screen. I haven't installed any programs that would have affected the feature.

 

Thanks,

Jerry

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Retired
Posts: 14,461
Member Since: ‎09-02-2013
Message 2 of 11 (27,495 Views)

Re: HP Envy TouchSmart 15 - touch screen not working

[ Edited ]

Hi Jerry,

 

Welcome to the HP Forums!Smiley Happy


I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I understand that your touchscreen is not functioning.  When you looked in PC info, you see "No pen or touch input is available for this display"

 

I suggest you uninstall and delete the display driver. I would reinstall with the original driver and then run The HP Support Assistant to do updates.   Here is a link to assist you with reinstalling the original driver.  Using Recovery Manager to Restore Software and Drivers (Windows 8).

 

If you would like further assistance, would you provide your exact model of Envy 15 Touchsmart you have and the Operating System you are running and if it is 32 or 64 bit.

How Do I Find My Model Number or Product Number

Sparkles1

Honor Student
Posts: 4
Member Since: ‎05-25-2014
Message 3 of 11 (27,464 Views)

Re: HP Envy TouchSmart 15 - touch screen not working

I've tried uninstalling and re-installing the display driver, but that didn't work. I also tried using the HP Support Assistant to update all of my drives, but that also didn't do anything to fix the problem.

 

My product number is: E0L06UA#ABA
My model number is: m6-k022dx

Honor Student
Posts: 4
Member Since: ‎05-25-2014
Message 4 of 11 (27,424 Views)

Re: HP Envy TouchSmart 15 - touch screen not working


Sparkles1 wrote:

Hi Jerry,

 

Welcome to the HP Forums!


I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

_______________________________________________________________________________________________

Y'know, for a "support forum," you guys aren't very good at giving support or responding to posts here. I'm still having trouble with my touch screen, and I am getting very frustrated...

 

Retired
Posts: 14,461
Member Since: ‎09-02-2013
Message 5 of 11 (27,383 Views)

Re: HP Envy TouchSmart 15 - touch screen not working

[ Edited ]

Hi YerrytheYantior,

 

 

Thank you for your reply.  I am sorry for the delay in responding, but I have been away.

 

Here is a Microsoft mix that may help.

 

  1. Press the Windows logo key + X.
  2. Select Device Manager from the list.
  3. Click the little arrow next to Human Interface Devices to expand the list.
  4. Click the touch screen driver
  5. Right-click, and select Enable from the list.
  6. Click Yes on the dialog box that asks if you are sure you want to enable the touch screen driver.

If this has not helped, you can do a restore back to when it was working.Using Microsoft System Restore (Windows 8)

 

You can also try  Using Recovery Manager to Restore Software and Drivers (Windows 8).

 

If you are still experiencing this difficulty, I suggest contacting HP support for further assistance.

 

Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.

 

 

Sparkles1

Honor Student
Posts: 4
Member Since: ‎05-25-2014
Message 6 of 11 (27,378 Views)

Re: HP Envy TouchSmart 15 - touch screen not working

I've tried all the options you've given me so far, and none have worked. However, when I go into my Human Interface Devices under Device Manager, there is no touch screen driver present. I've also tried updating my graphics driver and that didn't work. Where can I get the touch screen driver?

Retired
Posts: 14,461
Member Since: ‎09-02-2013
Message 7 of 11 (27,368 Views)

Re: HP Envy TouchSmart 15 - touch screen not working

Hi YerrytheYanitor,

 

I regret that none of my suggestions have resolved your issue.  The touchscreen driver is part of  the graphic driver.

Here is a link to the HP ENVY TouchSmart m6-k022dx Sleekbook Drivers. I am not sure if you are running Windows 8 or 8.1, so you will need to select the correct one. 

If you have the latest driver and you still have this difficulty, I suggest contacting HP support for further assistance.

 

Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.

Sparkles1

Student
Posts: 1
Member Since: ‎12-30-2014
Message 8 of 11 (25,885 Views)

Re: HP Envy TouchSmart 15 - touch screen not working

ALL....PLEASE BEFORE YOU DO ANY DRIVER REPLACEMENTS OR ANYTHING....DO THIS!!

 

My HP15 touch screen was not operating. It just all of a sudden would not work. I went through all the previous steps above, except re-installing the display driver. When I went to the Device Manager, I only say 2 drivers in the Human Interface Devices. You are supposed to see multiple ones. Low and behold...this is the problem. Do not search to get the drivers.....yet. A very simple 2 minute step will resolve the issue.

 

1. Shutdown the computer

2. Once computer is shutdown, remove the battery.

3. Hold down the power button for 15-20 seconds (this is performing a hard reset).

4. Place battery back into computer.

5. Turn on computer.

 

This should resolve your problem as it did for me. 

 

If not, you may need to re-install the touch screen drivers.

 

Hope this helps!!

Top Student
Posts: 1
Member Since: ‎05-16-2016
Message 9 of 11 (14,977 Views)

Re: HP Envy TouchSmart 15 - touch screen not working

Hi OwnerKevinD

 

ALL....PLEASE BEFORE YOU DO ANY DRIVER REPLACEMENTS OR ANYTHING....DO THIS!!

 

My HP15 touch screen was not operating. It just all of a sudden would not work. I went through all the previous steps above, except re-installing the display driver. When I went to the Device Manager, I only say 2 drivers in the Human Interface Devices. You are supposed to see multiple ones. Low and behold...this is the problem. Do not search to get the drivers.....yet. A very simple 2 minute step will resolve the issue.

 

1. Shutdown the computer

2. Once computer is shutdown, remove the battery.

3. Hold down the power button for 15-20 seconds (this is performing a hard reset).

4. Place battery back into computer.

5. Turn on computer.

 

This should resolve your problem as it did for me. 

 

If not, you may need to re-install the touch screen drivers.

 

Hope this helps!!

 

Does the Hard Reset wipe out your files and documents?

 

 

 

Student
Posts: 1
Member Since: ‎12-27-2016
Message 10 of 11 (10,750 Views)

Re: HP Envy TouchSmart 15 - touch screen not working

[ Edited ]

 this was all i needed to do. thanks much

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