HP Envy X2 Touch Screen not responding when waking from sleep

[CMorrow]

I'm having the very same issue where after sleeping, the touch screen does not seem to be responsive.  I also occasionally have issues where the touchpad and/or keyboard is unresponsive.  All are due to the same "I2C malfunctioned" that the OP originally described.

I do have Google Talk installed.  I'll try uninstalling though I don't have high hopes for that fixing the issue.

This issue is driving me crazy ... I feel like I'm working with Windows 95 again ... have to reboot (or at least device manager disable/re-enable) every time I  wake up the computer.

Calvin

[mfhengst]

So far, so good. Since removing gTalk from the machine, I haven't had a single hang coming out of sleep. I'll continue to test for a few days, but it is looking like a good solution so far.

[anap40]

I'm at about 3 full days now after removing Google Talk, and still haven't had one problem with the touchscreen freezing since then.

I have a feeling that it has something to do with google talk messing up during connected standby

[mfhengst]

Since removing Google Talk, I've had zero problems. So I'm going to go ahead and say that, for me at least, that was the issue.

I switched to a different IM app and things are perfect.

[anap40]

Just curious, what app did you switch to?

[mfhengst]

I'm using Trillian now and it doesn't seem to have the same problems.

[AxshunJaxun]

I'm wondering why running a clean boot (disabling non-Microsoft services) still exhibited the issue. A clean boot should have prevented Google Talk from running. Nevertheless, glad you were able to get to the bottom of it. Thanks for sharing the information on the forum.

[morganducks]

THANK YOU to the user who figured out this issue. I was all set to send my unit to the shop. So frustrating. But I knew it was a software problem. and so it was.

[morganducks]

Thank you for this solution.

[padders]

Hi, 

I know the problem is marked as solved but I just wanted to say that I also had this problem and had a different solution. When my envy x2 went into sleep mode when the power cable was disconnected it would quite often not respond when I tried to wake it up. No button presses would work although when pressing the windows key on the tablet screen it would light up and vibrate showing me it wasn't totally dead. I could power it down by holding the power button for about 5 seconds, then powering it on would work but it would be a fresh boot.

I realised that this was because the keyboard, touchscreen, mouse and touchpad were all being powered down when it went into sleep mode so there was nothing left to wake the tablet up.

I fixed this by opening device manager (open this by searching for 'device manager' in the windows 8 search by swiping from the right). Selecting the drop down for 'Human Interface Devices' and going through the properties for all of these. If the properties tab had a 'Power Management' tab I would make sure that the option called 'Allow the computer to turn off this device to save power' is NOT checked. There were about 7-8 of them I had to untick. It seems pretty happy now, not had a crash since.

Hope that helps anyone who doesn't have the issue with the google software yet had similar issues.