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‎10-25-2013 06:25 AM

HP Recommended

I am getting the same error message about the battery on the Envy X2 when I power up the laptop.  I have run the battery tests, and both batteries do pass, but the error message continues, although it doesn't appear on every startup.  I got my Envy in May, about the same time as the other contact.   I don't want to wait until warranty runs out to find out I need to replace a battery, but since the test shows they pass, what options do I have or what action should I take?

‎10-25-2013 06:27 AM

HP Recommended

Hi Debh13,

 

I would suggest you call the HP Technical Support as they would be able to help you better and try other steps to identify the issue.

 

You can call at 1-800-474-6836.

I am an HP employee.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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