HP Hotkey Support 5 SoftPaq Number SP66562 Ver 5.0.27.1Ap1

[RobJ1]

Notified by HP Support Assistant to load important update HP Hotkey Support 5. Update downloaded and says it has installed. However; everytime HP Support Assistant starts up, it notifies me that Important Update HP Hotkey Support 5 needs to be loaded. Is there a problem with this update. How can I confirm if it has been loaded so that I can delete the message to install it?

RobJ

[Dragon-Fur · Accepted solution]

@RobJ1

Welcome to the HP Community Forum.

HPSA may just be stuck -- or perhaps the patch really did not install.

Here is the patch:

sp66562 HP Hotkey V5.0.27.1

Download the patch, install it -- if the patch is already installed, it will let you know and you can abort it.

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You can switch off the constant reminder in the HPSA -- and you can set your HP Support Assistant to Notify so it won't surprise you with Updates when you are "not looking":

Updates – When and How

• Set HPSA to Notify
• Set HPSA to NEVER allow it to Update your BIOS

Open HPSA > Updates and TuneUps > Check for Updates > Check the List >>

If that Hot Key Update has snuck back into the List again > Click on it >> Set to Ignore / Hide

Click the Kudos Thumbs-Up to say Thank You!

And...Click Accept as Solution when my Answer provides a Fix or Workaround!

I am pleased to provide assistance on behalf of HP. I do not work for HP. 

[RobJ1]

Dragon-Fur (Is that right???),

After downloading the patch and then running the application it turns out that that patch had already been installed by using the HPSA method. Looks like HPSA did not recognise that the patch had been installed successfully.

Thanks for your help.

RobJ1

[Dragon-Fur]

Rob,

Excellent!  You are welcome.

Dragon-Fur is an old handle, one I have had for some time.  I like it.

Happy Computing!

Click the Kudos Thumbs-Up to say Thank You!

And...Click Accept as Solution when my Answer provides a Fix or Workaround!

I provide assistance on behalf of HP. I do not work for HP. 

[RobJ1]

Dragon-Fur (still sounds funny......),

As a new forum user, how does this Kudos thing work? And, what is it? Do I merely click on the Thumbs-Up icon to activate, or is there another way to activate.

Novice,

RobJ1

[Dragon-Fur]

@RobJ1

Kudos are used here on the forum as tokens of appreciation, a way of saying, "Thanks!" for the hard work, the time, the effort of our HP Experts and any of our forum members.

There are millions of forum visitors seeking  help on the HP Forum.

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When you see a Post that informs, "tickles your fancy", provides insight, or teaches you something new, Click the Kudos "Thumbs Up" on that Post!

Click the Kudos Thumbs-Up to say Thank You!

And...Click Accept as Solution when my Answer provides a Fix or Workaround!

I am pleased to provide assistance on behalf of HP. I do not work for HP.