HP LAPTOP NOT WORKING (computer needs to be rapaired well restart it for you) x2

[DIZGUY]

When i turn on my laptop (star wars themed hp i got half a year ago) i get a blue screen and it says something about it needing to restart to repair it restarts says its repairing then goes to the blue screen again then it restarts again and shows a black screen with my mouse being huge
Failed the quick test
When i startup push esc then f11 i wait and get a black screen with a big mouse
This might be a virus i have no clue also no error just wont do anything

Its pissing me off and i want to use my laptop
PLEASE HELP ME

[visruth]

Hi,


Failed quick test?

If hard drive has failed, you've to replace it with a new one of similar form factor.

Use HP Recovery USB to factory reset OS after replacement


Regards

Visruth

[DIZGUY]

I have backed up my pc on disc is it possible to reset my pc from them? If so how lol

[visruth]

Yes if you meant: you created HP Recovery discs previously.

https://support.hp.com/in-en/document/c04758961#AbT3

Please replace failed hard drive with a new one first. Otherwise it would go on giving same issue.

[DIZGUY]

Any idea how my hard drive got corrupted



Fuuuuuuuuuuuuu

[visruth]

Usually too many bad sectors, virus, internal hard drive issues, anything that hampers normal functioning of drive can lead it to fail.

If you're within warranty, HP technical support will replace it free of cost for you.

[DIZGUY]

I have no clue of im within warranty hence me not being able to acces my pc do you know of any way i could check?

[DIZGUY]

I use webroot nothing should have been able to do this to my pc no virus at least
My pc also jad a hat time connecting to enternrt
I always had to use ethernet constantly plugong and unpluging it
Could this be a problem?

[visruth]

Check your warranty here: https://support.hp.com/us-en/checkwarranty

Manufacturer's warranty is valid for 1 year.