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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-03-2016 03:07 AM

HP Recommended
Product: Pavillion dv6 - 3010us
Operating System: Microsoft Windows 7 (32-bit)

The laptop (Pavillion dv6 - 3010us) stopped working. It does not switch-on. 

 

When the power button is pressed, the fans starts to spin and the CAPS LOCK key blinks (1 second ON, 3 seconds OFF). The F12 key - orange light is ON. But there is no other response. When I connect the mouse to any of the USBs, it doesnt power up the mouse. I tried "Hard Reset" and tried connecting the laptop to an external screen. It doesnt work too. 

 

The warrenty period of my laptop is finished. I live in France. I cannot find a HP laptop service center or their contact information.

 

Can anyone suggest a way to fix the laptop ? And please let me know how to contact a HP service center for repair.

 

 

Thank You,

 

 

1 REPLY 1

‎06-03-2016 03:22 AM

HP Recommended

Hi,

 

HP Office in France may be able to help you. Please try:

 

    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Rebards.

BH
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