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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-10-2022 05:41 AM

HP Recommended
Product: HP Pavilion - 14-ce3040nb
Operating System: Microsoft Windows 11

Hi,

my HP Pavilion won't start up anymore

- leds are on (power-on led and led for battery charge)

- I hear the fan starting

- screen remains black

After a few tries (pressing power button for a few seconds), it did work, but while working my laptop crashed - I got a screen with white squares flashing (see image)

White flashing squares.jpeg

I was able to restart the laptop, and did the UEFI symptom test (on crash): this test passed. After this, I did the UEFI extend system test - this crashed after a few minutes with a screen filled with white lines:

White lines.jpeg

After this, I wasn't able to start the laptop anymore (meaning: leds are on - I hear the fan, but black screen).

 

Can anyone help?

 

Thanks!

 

Kaat

 

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