HP Pavilion 15-n012TX - Wifi not detecting my network after 1 week of purchase

[imshikha]

Hi,

I bought my laptop on 20th October 2013. (Windows 😎

It detected my network instantly on reaching home, and I was happily using it witouht any problem till yesterday.

Today, when I open my laptop, I can see that it's detecting all the wifi networks of the neighborhood, except mine.

Even when I am sitting with the laptop just next to the router.

I deleted the network name from the settings, restarted my laptop.

And the problem still persists. It is not detecting my own home network.

The only difference from Day1 to Day 5 - My system did a Window upgrade the moment I switched on my computer first time today.

Please help!!

[Dragon-Fur · Accepted solution]

Hi,  Welcome to the HP Forum!

Read everything and then decide on a course of action.

As a matter of policy, I always recommend that you have your backups current before you start on any course that will make changes to your computer.

HP PCs - Backing Up Your Files (Windows 8)

Restart the Router

• First, try rebooting your Router.  Assuming the configuration is correct, a simple restart may fix things.

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Back in Time

If you believe the issue is a result of an applied Update, you can tell you computer to "go back in time" to a point when things worked as expected.  This assumes that System Restore is configured (which is usually the case), AND that you have a valid Restore Point to which you can return:

Using Microsoft System Restore (Windows 😎

System Restore sometimes works better if you first drop the system into Safe Mode:

HP PCs - Windows 8 Safe Mode

Seek and Ignore
If the System Restore clears the issue, then you will want to switch OFF the automatic Updates, set them to Notify, get a NEW list of available Updates, and then install ONE update at a time to find which Update destroyed the settings.  Once you find the culprit, you have to once again set the computer "back" to before the installation of the bad update, get a list of possible Updates, Right Click on the evil update and set it to "ignore" so the Update will never install itself again.

This method is painful and can be effective.  Caveat:  It is possible that a new update with the same characteristics and a different name may find its way onto your system later.  Unless you are out of other options, this "seek and ignore" method is usually one to save for "almost last".

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Hard Reset

It is possible that your configuration is OK and you just need to perform a Hard Reset on the computer to clear out the persistant boot-to-boot cobwebs:

Performing a Hard Reset or Forced Reset

Hard Reset is a Driver Reset; this is NOT the Windows 8 Reset that installs the Operating System.  The Hard Reset procedure does not wipe out your files nor does it destroy your Windows setup in any way.

Why a Power Reset works to fix some issues: 

Hard Reset clears the driver instructions that usually persist from boot-to-boot.  The computer is forced to go read all “fresh” instructions from the drivers and software stored on-disk in the Operating System.  The action of clearing and forcing a reread of the on-disk drivers and software can solve some issues.

Why a Power Reset might Not Work:

If the issue is more than just entanglement, if the "good instructions" located in the Operating System are not good enough -- that is, you need an update, a new driver, or there is a problem that cannot be "untangled", then the Reset will not work.

If there is an underlying hardware problem the Power Reset will not work.

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Home Network - Check and Configure

You may wish to start fresh -- Use this Troubleshooting guide to help you check and then reconfigure your home network.

HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 😎

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Hope this helps!

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It is a great “Thank You” for the HP Experts who are here to help!

[imshikha]

Hi Dragon-Fur

Thanks a lot for the replying back.

The help was quite comprehensive, and my problem got resolved on step "Back In Time".

I have switched off the Win Upgrade for now.

Wondering that the window upgrade messed with my Wifi Drivers.

Thanks a lot!!!

[Dragon-Fur]

imshikha,

Updates do occasionally mess up something else along the way.  It is probably a comparable risk to never updating - one method leaves you open to the odd problem; the other leaves your computer vulnerable over the long haul.

The issue is probably one of interdependency - so many aspects of the Operating System are intertwined that it is possible that a patch intended to fix one issue can uncover, or even cause, another issue on some machines. 

Commentary

Microsoft, like all big software companies, tests, tests, and tests patches before they come out -- but tests do not include all the zillions of configurations out here in the real world.  "Somebody" is likely to get caught in the cross-fire when many updates are thrown at any given system type. 

You might take the time to figure out which of the patches actually seemed to cause the issue.  The quest takes time and it can be painfully slow -- knowing where your system is vulnerable may be helpful in the long run.  It is also possible that once you find and "ignore" the patch (or patches) that caused the initial problem that you will not see the problem again, even if Windows Updates later installs a similar patch type on your system.

Remember that when you run your next Updates, that you might want to make sure you have a Restore Point ready -- just in case.

Happy Computing!

Click the Kudos Star!

It is a great “Thank You” for the HP Experts who are here to help!

[Muzaffar8]

hi, 

i am using machine hp pavillion g4 1226se, 

i have problem that my wlan is detect all wifi connections exept one wich is my nearest connection. plz help me how it will detect it.

i am living in university hostel it is big problem for me. 

[Dragon-Fur]

Muzaffar8,

The network may not be broadcasting its SSID, that is, the name of the network.

Go find the owner / admin of the network and ask for the network name and the connection passphrase (password) that you need to use so you can connect manually.

If you already know the name of the network, open Control Panel > icon view > Network and Sharing >>

click "Set up a new connection or network" and fill in the required information

More help:

HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 😎

Click the Kudos Star!

It is a great way to say “Thank You” !

[KetanSharma]

Hey I bought HP Pavilion 15n208TX yesterday, and I could connect to my Wifi network. I then installed some softwares like CCleaner, AVG Antivirus, Daemon Tools Lite. Today when I started my laptop it could detect all Wifi networks near my home except mine. No updates have been installed as I checked the update history. I tried connecting manually to the network and it says that this network already exists, however it is not being displayed in the list of available networks. What to do?

[Dragon-Fur]

KetanSharma,

Welcome to the HP Forum!

First:  Restart your router -- not a Reset, just switch off the router, wait a few seconds, and switch it on.

You might Restart the computer, as well.

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The easier course of action might be to simply back-track to a time before you installed the offending programs.

If you have been following standard practice, then you will have created a Restore Point prior to making the changes on your computer -- now you get to use that good habit and return the computer's setup to a time when everything worked.

Using Microsoft System Restore (Windows 😎

Commentary

The practice of keeping Restore Points is particularly important when you install and use a registry cleaner.   CCleaner has been judged over the years to be more benign than other programs of this type -- it is still a very dangerous tool when used on a modern registry.    You might consider that the use of a registry cleaner is largely unnecessary in a healthy system.

CCleaner, at least years past, used to offer the oppurtunity to create a Registry backup.

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If, for any reason, you cannot use System Restore, then you might be able to get around the issue by creating a new network connection -- that is, start over.

Documents that may help:

Troubleshooting Your Wireless Network and Internet Connection (Windows 😎

HP PCs - Creating a Wireless Home Network (Windows 8)

HP PCs – Creating a Wired Local Area Network (Windows 😎

NOTE that for this purpose, the information is also valid for Windows 8.1 .

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If, for any reason, the network still appears to be non-functional, then you might try reinstalling your network drivers.

HP Pavilion 15-n208tx Notebook PC Drivers

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Still no Joy?

You might try uninstalling the programs most recently installed programs.

• Create a Restore Point   Create a Restore Point – Win7  OR  Create a restore point Win8
• Remove the programs from Programs and Features

• Perform the Hard Reset
• Boot the computer and log in

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STILL no joy?

CCleaner, at least in years past, offers the opportunity to create a Registry backup.  If you have been making use of this practice, then you can try running the Registry backup.  What that is going to do is a mystery -- it depends on WHEN the backup was created.

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If, after everything you try, you cannot fix it, just use your Refresh option and reload the Operating System.

How to refresh, reset, or restore your PC - Windows 8-8.1

Be sure you have completed your backups prior to running the Refresh option  -- Refresh doesn't remove your personal files or data; regardless, it is best to be prepared.

Click the Kudos Star!

It is a nice way to say “Thank You” for the help.

Although I strive to reflect HP's best practices, I do not work for HP.