HP Pavilion G6 - Radeon graphics card issue

[Tonyer]

Hi all!

I have a HP Pavilion G6-2240SH notebook, that has two graphics card. I'm using Windows 8.1 operating system

The motherboard's graphics card works correctly. But there's a hyper-super other card: Radeon HD 7600M

I tried to use the official driver from HP's site, and other drivers from the official Radeon's site, but it doesn't work.

The operation system tells me that "Windows has stopped this device becouse it has reported problem (Code 43)".

Do you have any idea what could be the problem with my video card?

Thanks...

[Paul_Tikkanen · Accepted solution]

Hi:

On the models with the AMD/Intel switchable graphics, you have to use the graphics driver on the support and driver page for your notebook.

See if this works...

Download and run the driver again from your notebook's support page.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-113258-1&cc=us&dlc=en&lc=en...

Go to the device manager and click on the problem amd graphics adapter.

Click on the driver tab.  Click on Update Driver.  Select the browse my computer for driver software method and browse t the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp59936.

Make sure the include subfolders box is checked and see if the driver installs that way.

If that doesn't work, see if this driver works instead...

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-118023-1&cc=us&dlc=en&lc=en...

[Tonyer]

Thank you very much!!!

I have no idea why, but that other driver (the second one) just worked correctly!

You have no idea how many hours days and weeks I tried to figure out something for this (and made me nervous)...

So now I'm happy, thanks to you!!! 😄

[Paul_Tikkanen]

You're very welcome.

The second driver is from a different model and has a different file number, but is for the same graphics setup.

I was hoping one of the 2 suggestions would work.

Other forum members with the Intel based g6-2xxx models, and that graphics setup have reported graphics issues after switching to W8.1, so now I have a suggestion I can throw at them to try.

[Tonyer]

On my god...

I think I was celebrating too early...

In the task manager the card appears to be okay, and some games work corectly with it, but others not.

When I tried to launch a game it responds: "Failed ti create D3D device...... etc."

This is the same problem I met already with other drivers.

So the probelm solved partially, becase the card working already, but not in every case.

And one more thing I was wrong about: my video card is NOT "Radeon HD7600M" !!!

It is: "Radeon HD7670M"

[Paul_Tikkanen]

Sorry that it isn't 100% fixed.

Your notebook does have a 7670M graphics card, so I don't see a problem with that.

Take a look at the specs page...

http://support.hp.com/us-en/document/c03557182

[Tonyer]

I just figured it out that deleting the prevous grpahics driver is important before installing the new one. So now everything works fine. 😄

Thanks again!

[Paul_Tikkanen]

Cool!

I always forget to suggest folks do that before installing another graphics driver.

Those graphics drivers are very particular and sometimes are unforgiving when you install multiple versions without deleting the old ones.

Sometimes you even have to reinstall the operating system to clean up the mess.