HP Pavilion dv4 1540us Support for Windows 10

[LHengineer]

July 2016 successfully upgraded to Windows 10. Laptop has run great for 3 months. Windows 10 updates/fixes cannot be installed. After 5 hours with 3 different Microsoft support people logged into my PC, said the Windows 10 update cannot completed because my PC is not compatible for Windows 10, more specifically the BIOS does not support Windows 10.

"0xC1900101 = 0x2017

The installation failed in the SAFE_OS phase with an error during BOOT operation."

My BIOS is F.55. The HP support driver / software page only has a pull down menu for Windows 7.

Can an HP dv4 1540us Laptop T6600 2.2Ghz with 8GB of memory support Windows 10?

It did orginally, and in fact is still running Windows 10, it just can't support Windows 10 updates.

Is there a newer BIOS version available of this PC?

Other suggestions of how to solve this problem?

Thanks

[WAWood]

LHengineer

Hello;

Allow me to welcome you to the HP forums!

I wish I had good news for you -- but I don't.

Without HP Win10 drivers, you are stuck using the generic drivers that Microsoft supplies.  Most folks don't even get as far as you did -- having the laptop work OK on the first two versions of Win10.

The Anniversary Update (AU) is a whole NEW version of Win10. The previous was 10586; this is 14393 -- and the community Win10 forums are awash with folks whose machines, which had previously been running Win10 without problems, SUDDENLY developed problems either trying to install this Update, or after installing this Update.

My desktop has been running Win10 without problems since the earliest days of the Insider Preview over a year ago and it's sailed through Update after Update without problems. So, you can imagine my surprise when the AU trashed my PC -- to the degree that I restored it from an image backup.

There are no newer BIOSs for the older PCs, as HP stopped producing them years ago.

Since HP is not producting Win10 drivers for the older Win7 PCs, and MS will not allow us to disable Updates in Win10, you're basically stuck with a PC that is never going to function well again because the drivers simply do not exist in Win10 for it.

Sorry, but the only way you're going to get a fully functional laptop back, at this point, is to use Recover Media to restore it back to the original Win7 factory condition.