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Rick_Mc
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HP Pavilion laptop Windows 10 in continuous update loop. How do I fix it?

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HP Pavilion 17t Laptop
Microsoft Windows 10 (64-bit)

Wirelessly connected laptop I was installing MicroSoft Office and pop ups showed to update Windows 10.  I selected and it went into a loop of "diagnosing your PC" and "Preparing Automatic Repair".  How do I fix?  Thanks

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Chimney_83
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Greetings @Rick_Mc

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that your computer is not booting to the desktop and is stuck in automatic repair. Don't worry, I will be glad to help.

Have you tried any troubleshooting steps on your own?

Have you made any hardware changes on the computer?

 

Please disconnect any devices connected to your computer. 

If you have any USB or DVD in the computer, please disconnect it.

Perform a power reset on the computer. Click here for assistance. 

Disconnect the adapter, remove the battery (if it can be removed)

Hold down the power button for 30 seconds to drain the static in the computer. 

Connect the adapter and battery to the computer. 

Turn the computer ON and keep tapping F2 or ESC repeatedly on startup. 

This should get you to a Startup Menu and from there you can select System Diagnostics. 

Please select system diagnostics and run a system test. 

Refer to this article for assistance.

If the test fails, please contact our phone support for the service options.

If the test passes. Please exit system diagnostics.

Go back to the Startup menu and select recovery manager. 

In recovery manager, please select troubleshoot and then select advanced options. 

In advanced options, please select automatic repair. 

If the automatic repair fails, system restore in the recovery manager.

Please refer to this article for assistance.

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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