HP Pavilion x360 11-n083na Bluetooth

[ianb1959]

I bought this laptop just a couple of weeks ago but I can't get the bluetooth to maintain a connection. It connects to other devices but drops the connection within a few seconds

[Sparkles1]

Hi @ianb1959 

Thank you for your query, I will do my best to be of aid!

I grasp that your new notebook  is able to connect to Bluetooth devices but shortly afterward it wiil disconnect or drop the connection.

Have you done all your Windows updates?

Have you tried using the  Using automated troubleshooting (Windows 😎 to resolve this issue?

Here is a link to Understanding and troubleshooting Bluetooth wireless technology (Windows 8.1, 8, 7, Vista, XP) for you to follow.

If you are still having a difficulty try these steps.

Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally select "Standard Serial over Bluetooth link"

If you are still unable to pair with a Bluetooth device try the following:

Step 1. Search for "Change device" in the Windows 8 Start menu.
Step 2. Click on where it says Change device installation settings.
Step 3. Select the No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click Save changes to save the settings you just chose

As well you can try this


Step 1: Go to RUN (Windows Logo + R) and type “services.msc” and Enter
Step 2: Now find “Bluetooth Support Service” and double click on it
Step 3: Now click on Log On Tab and Type in "Local Service" without quotes
Step 4. Click on “This Account”
Step 5: Now remove any passwords leave the password field blank
Step 6: Underneath the upper left title should be a hyperlink "Start" Click it

You can also check  the Power Management tab and unchecked the box that says "Allow the computer to turn off this device to save power."

My last suggestion is to call HP support for assistance.  With it being only a couple of weeks old you should be in warranty.  They can remotely access your system to help diagnose and resolve your issue.

Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide

Good Luck!

[sepultura]

hi there ,

i have the same laptop (HP PAvillion x360 11-n019tu)

i just can't send files (photo, vid etc) from my handphone to this laptop eventhough booth bluetooth detected each other.

and i already updated everything regards to bluetooth in this laptop.

[Sparkles1]

Hi @sepultura 

Welcome to the HP Forums!:smileyhappy:

It is a fantastic place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More

If you have tried all the troubleshooting in my previous post and the issue remains please contact HP technical support for further assistance. 

Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.

World Wide Phone Support

Good Luck!