HP QuickWeb LogOn - Unknown Password

[ENDalz]

My Aunt is going through a divorce and her husband changed the HP QuickWeb password and she cannot access the laptop.  She does not have an installation software disk or recovery disk.  I tried fn/f10, but cannot access the system configuration to turn thepassword prompt off.  Any other suggestions?  Thank you in advance for any assistance.

[TechSurge]

Hey @ENDalz,

Welcome to the HP Support Forums! This is a great place to find solutions and help from our community!

I understand you're locked out of your HP Pavilion Dv6 Notebook. I'd be happy to help with that. 

For Windows 7:

1. How to Recover Your Lost or Forgotten Password (Windows 7)

2. What to do if you forget your Windows password

For Windows 8:

• If your PC is on a domain, your system administrator must reset your password.

• If you're using a Microsoft account, you can reset your password online. For more info, go to the Reset your password webpage.

• If you're using a local account, use your password hint as a reminder.

Source: What to do if you forget your Windows password

For Windows 10:

If you are using a Microsoft Account:

To reset your password:

• Click this link: Reset your password.

• Choose the reason you need your password reset, then click Next.

• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com

• Enter the characters you see on the screen

• Click Next.

• If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

Source: When you can't sign in to your Microsoft account.

When you get back into your Notebook, please follow these steps to set up your pin again:

• In Windows, search for and open Settings.

• Click Accounts.

• Click Sign-in options.

• Under PIN on the Requires sign-in page, click Add.

• Type your local account password and click OK.

• Follow the on-screen instructions to set up a PIN, and then click OK.

• Use your new PIN to log in to your device.

If you ever forget your PIN, click I forgot my PIN and type in your password to repeat these steps.

Source: Managing User Accounts and Logins (Windows 10)

Also here is a guide on using Quick Web: HP Notebook PCs - Set Up and Use HP QuickWeb Applications

Hope this helps.

Please keep me posted. 

You can always say thanks by hitting the Thumbs Up button below!

Cheers.