HP Recovery Manager - Windows Vista 32 bit (where do I find it?)

[Masanijey]

Hi, 

I have planned a factory reset for my laptopo, but I have a problem with the software HP Recovery Manager.

When I try to launch the application I have an error message (stpe.dll not found), so I'm trying to reinstall the package but I don't find the link for my operating system (Windows 32 bit).

I tried these:

• sp41501: it's an update and it doesn't find a previous version;
• sp41949: installation abort; the system isn't supported by this version.

So, where is the right version for my configuration?

Thank you

[lasvegaswireman]

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.

You can try tapping "F" key used for "Recovery" immediate after turning the computer on. This may invoke the "HP Recovery" partition which may return the computer to a factory like state. Alternatively, you can try using the Windows Disk Management Console to mark or set the HP Recovery partition as active and reboot your computer. Please see HP - Partitioning and Naming Hard Drives for information about using the Windows Disk Management Console. Upon rebooting, the computer should start the HP Recovery process. After recovering the computer to a factory like state, you should be able to create your personal HP Recovery Discs if you haven't aleady done so.

If the above doesn't work, please use the HP Recovery Media you created when you first setup your computer. If you didn't create your HP Recovery Media, please visit http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&dlc=en&cc=us or www.computersurgeons.com (if in the USA) or contact official HP Customer Support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.

If you have any further questions, please don't hesitate to ask.

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[Masanijey]

Thank you for replying.

I don't think the version of the software depends on the model of my laptop but just on which OS I have installed on it.

Anyway I have a HP Pavilion dv5-1005el.

So.. Thank you for alternative methods you explainded. This sound likes there is no more support for HP Recovery Manager (software), isn't it?

I have my recovery discs, but my computer is about 6-7 years old.

If my discs don't work and the Recovery partition is corrupted I have seriously a problem.

This is why I asked for the software manager as well.