Hi @JordanDC
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that the simple pass software is not working.
I’d love to help!
Uninstall the simple pass software from the computer and restart the computer. Download and install the software again from the below link.
sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit
Let me know how it goes and you have a great day.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
Cheers!
The_Fossette
I am an HP Employee