HP Smart won't open: We're sorry, something went wrong...

[DrNevP84]

I am forced to install HP App from the Windows Store. When I launch HP App, I get the error: 

"We're sorry, something went wrong. We couldn't load HP App right now. We apologize for the inconvenience. Please retry or exit HP App and try again later." 

I have uninstalled and reinstalled HP App numerous times and it won't work. I have also followed the steps the virtual agent provided. Even though I'm out of warranty with my printer, I am disgusted that they won't support their software at least. 

[Dilip_18]

Hi@DrNevP84,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing HP App issues with the HP ENVY Photo 7155 All-In-One Printer.

I apologize for the Inconvenience. Try the below suggestions-

1) Uninstall HP App

2) Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4) Reinstall HP App from APP store.

Hope this helps! Keep me posted. 

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Have a great day!