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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-12-2017 09:23 AM

HP Recommended
Product: HP ProBook
Operating System: Microsoft Windows 7 (64-bit)

My wife has been using her HP ProBook laptop without any problems for about a year now. She installed some HP updates, then shutdown. Now she can't get the computer to boot.

 

When you first turn the computer on, a white screen comes up with the heading of "Select User for HP SpareKey Recovery" at the top. There is only one user so I have to select it because there are no other options except to enable audible alerts with F5.

 

The next screen is also white with "HP SpareKey Recovery" on the top and two options:

1. Enter BIOS Admin Password

2. Answer HP SpareKey Questions

 

It doesn't matter whether I choose #1 or #2. Both take me to another white screen that has the message "HP SpareKey Recovery not enrolled Select OK to restart the system" and the only option is an OK button.

 

Then the computer restarts and you go through the whole thing all over again.

 

I can press ESC to get into the BIOS when the computer first boots, but the setup screen only flashes for a split second before getting the first white screen. It seems like this SpareKey Recovery thing is preventing me from getting into the BIOS.

 

Any ideas?

 

From a user perspective, this feels to me like HP installed ransomware with their updates because we didn't elect to do anything to the computer. Now my wife can't work this morning even though she is getting pestered by clients.

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