HP Spectre X360 13-w023dx Power-on Password

[strawtopper]

hey, i have an hp spectre x360 13-w023dx that powers on to an administrator/power-on password prompt. gives me three tries, throws me the serial no. and asks me to insert an hp spare key recovery usb, i don't have one, so it shuts down. so on ad infinitum

so what are my options? this laptop has an rtc battery, do i just disconnect and give it a good 30m or is the memory still preserved somewhere else on the laptop? there's no halt code, since it's a newer model

thanks a bunch

- s/t

[CherylG]

Removing the rtc battery rarely works on modern laptops. I would suggest contacting HP for help:

https://support.hp.com/us-en/contact-hp/product/HP-Spectre-13-w000-x360-Convertible-PC/12499178/mode...

[strawtopper]

hey there

for anyone who has this problem in the future, i solved it by using another computer and:

downloading the most recent bios update executable for my model on it's support page on hp,

using it to put that bios file on a flash drive,

and putting that flash drive in my spectre and holding WIN + B and the power button for three seconds on start-up

once the bios was flashed there was no more admin password and my computer started fine, so i'm assuming the built-in functionality to update the bios clears the power on password since the password is held in tandem with the bios

you should give it a shot if you find yourself in a similar situation to mine

a lot of earlier models produce a halt code after three enter presses, which you can give to a rep for the right code,

but newer spectre models only give the S/N,

so this should do the trick hopefully

[CherylG]

Thanks for posting your solution- though it is all quite strange. Have never seen flashing BIOS clear the password. Have never seen a consumer class laptop make reference to HP Sparekey either.

@REO51ST here is a new one for the research. Wonder if this would work on the (i) models?

[JessikaV]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

JessikaV
HP Support Community Administrator