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‎02-15-2020 03:02 PM

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@c1oud45
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the exact issue with the   Backlit keyboard?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

‎02-16-2020 06:30 PM

HP Recommended
  • What is the exact issue with the   Backlit keyboard? It doest work. No Backlit in the keyboard no matter what.
  • Have you made any hardware/software changes? yes, I upgraded windows 10 to the major version 1909.
  • Have you tried any troubleshooting steps? I have upgraded my bios and updated all my drivers with no luck.

Win 10 full version info:

https://imgur.com/a/QAITgr2

‎02-16-2020 07:12 PM

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I had to send mine in to hp for them to fix it. They replaced the keyboard and fan.

‎04-14-2020 03:05 PM

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HaleyBrooks07 - Please share how you resolved the backlit keyboard issue.

‎05-06-2020 03:06 AM

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same computer issue and I am having the turn off and on issues as well. any resolution? or do I need to return this computer!??

Very fustrated!

‎05-11-2020 09:55 PM

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Push f5 without the fn key. And check reddit next time....... Easy fix that had nothing to do with drivers......

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