HP Spectre x360 Display Issues

[KSAY]

Welke termijn was vertreken? De fabrieksgarantie of ook de wettelijke garantie? Na de fabrieksgarantie heb je namelijk nog recht op de wettelijke garantie van een jaar.

[Duane_D]

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[WimJo]

De fabrieksgarantie

[WimJo]

Waar is dat aan te kaarten dat ik aanspraak wil maken op de wettelijke garantie? Is er een consumentenplatform o.i.d.? Weet jij dat?

[KSAY]

https://www.rijksoverheid.nl/onderwerpen/bescherming-van-consumenten/vraag-en-antwoord/welke-garanti...

[PeterDC1]

Think i have the same problem

I7 5500 u  2.4 Ghz 8GB ram  Windows 10 64 bits 

[Clankeyman]

I'v e got a similar issue. The screen freezes up about 2 - 4 minutes after start-up and then the lines appear and I cannot do anything for about another 5 minutes. The lines then gradually go, but the display is shakey for another 5 minutes. My drivers are all up to date. If I'm connected to a second screen, that is un affected by the screen freeze on the main screen. My computer is out of warranty now. This is a real pain on what is otherwise a good machine. Does anyone have a solution other thant the hp stock answer of loading the latest drivers?

[Kaspar12]

It's a harware issue and has nothing to do the latest drivers. Even though your warranty ran out HP is obliged to fix the issue as they sold you a faulty unit. Depending on where you live there must consumer protections laws which you can quote. I had exactly the same issue and no warranty, innitally HP refused to accept liability but few quotes from  UKs consumers rights act/sale of goods act have convinced them to replace the screen free of charge.