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- HP Community
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- Re: HP Split X2 - Battery 2 plugged in but not charging
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02-08-2015 10:37 AM
I was contacted by an HP Case Manager about the issues that I had. Even though my product was out of warranty, HP offered me a discount on the repair. They replaced the battery inside of the dock and fixed another issue. I have to say that I am very happy with HP and their representatives and will remain a loyal customer.
08-03-2015 06:17 PM
Both batteries are probably charged. To find out follow the steps below starting with the power OFF.
1. press power button,
2. press 'esc' key slowly until the diagnostics menu appears, if Windows starts press the 'esc' key sooner after you press the power button.
3. select F2 - System Diagnostics
4. select Component Tests
5. select Battery
6. select Run Once and wait for the test to end.
7. select Battery Details
8. review battery 1 & 2 information, specifically "Remaining Capacity"
This will also help determine if the batteries are in good shape.
08-30-2015 12:24 PM
I had the same issue, my battery icon would say "battery #2not present".
I ran all the diagnostics advised & the best info I could get was battery 2 not recognised.
Our years warranty was just out, I found the dissassembly intructions on HP's site which gave the part number for the battery.
A quick online search put the battery at about $100 so I was willing to live with the tablet battery alone as it still gave me 3+ hours.
The dissassembly looked so easy I decided to give it a go.
Remove the rubber foot pads using a piece of plastic (something which wont scratch the base).
This reveals either one or 2 small philips screws under each pad.
Unscrew these plus any obvious ones you see on the base then pry the back cover off all the way around.
The first thing Inoticed was the part number differed from the one shown in the manual.
Further to this there was a sticker with a spare part replacement number which different again.
Suffice to say these parts must be continually upgrades hence the disparity in numbers.
Look at the top of the battery & you'll notice the + & - terminal symbols & their connection to the board.
I noticed that my battery connection was off slightly, I 've attached a poor photo below.
The connection was slightly slanted instead of pushed home fully.
I pushed it in,no more than a few mm's, the reassembled the back cover.
Hey presto battery #2 was recognised & we're backin action.
It was that simple.
07-27-2016 02:14 AM
I had same problem and tried every solution as discussed in forum, then I tried an other solution by my self and it works properly and if the problem repeated we can repeat the solution.
Follow the following steps
unplug your computer and use the battery to 7%
retart the computer and press esc to start in BIOS mode
leave the computer in BIOS mode and let the battery discharged to "0"
once battery got completely discharged and computer got off
Plugin and start charging, you will find that both the batteries are chrging properly.
This method works for me and I hope it will help all the users
Thanks
Amir Khan
08-30-2016 04:41 PM
HP ya thives,
I will never, ever ever ever in my life buy another product from you crappy company
I had the same problem with my battery, and when I called them they said it will cost $300, but since I am loyal customer they will charge $250. " that's their game"
I did my self and found out that the cable was loss, and all I did is that I repluggded it and used better tape.
I am sure 90% of this crappy product customers battery issue was from the loss cable.
because Rabidlamb had the same issue and fixed it the same way too.
Shame on you HP
Don't buy their products at all
12-14-2016 11:20 AM
Tried all the steps listed but nothing fixes the issue! I hardly use the laptop due to this. I only use the laptop when I travel (4 times a year) and rely on my desk top which works well. I should have learned NOT to purchase HP. Had a HP printer that printed backwardds (NO MIRROR IMAGE WAS NOT CHECKED). The printer was under warranty and H wpuld not preplace it because HP consider printing backwards was still printing. With this split laptop, when I received it as a gift, I called about the issue (3 years ago) and I was told HP considered when it was made, not SOLD, so it was already out of warranty when I received it. I was recovering from a heart issue so I did not fight it. Guess I am not the only one with this problem You would think HP would issue a recall and fix the policy on warranties.
04-30-2017 11:58 PM
I have had the Split X2 since 2014 and for the past 2 years I've had issues with both batteries not charging simultaneously. At other times my laptop will not even turn on, even though it is connected to the charger. I've taken it to Geek Squad to try to resolve the issue, but it continues to happen. Just last week it would not turn on for 3 straight days. Extremely frustrating to go through these issues and disappointing, HP. I've had other HP products and they've never given me any trouble until the Split X2. It was a bad purchase and extremely faulty product. My next laptop purchase will definitely not be an HP product.
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