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‎09-25-2015 02:09 AM

HP Recommended
Product: HP Stream 11
Operating System: Microsoft Windows 10 (64-bit)

Hi community,

 

I have a big issue with my HP Stream 11 after I did a Windows 10 upgrade.

It resulted in loss of wireless network, it doesn't show a wifi card in device manager, only bluetooth.

I tried installing drivers from the website and recovery in Windows 10, but no luck.

So now I'm stuck with a wifi only laptop (no ethernet port) that doesn't have wifi connectivity. 😞

Any help would greatly be appreciated.

 

 

cheers

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2015 02:53 PM

HP Recommended

The final solution just to let you know guys:

 

it was a hardware failure, my wifi card died on my HP Stream 11, HP replaced it and now I'm very happy. :generic:

View solution in original post

33 REPLIES 33

‎09-25-2015 02:31 AM

HP Recommended

Hello! 😄

 

Sorry to hear about your problem. It sounds like a driver issue. Would you be so kind and provide me with the product number of your pc? 🙂

--------------------------------------------
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‎09-25-2015 02:59 AM

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Vrzaic

 

You must post the full System name

 

Finding Your HP Product Model Number

 

Install the HP Support Assistant Windows 10 for new drivers

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71727.html

 

Reboot

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‎09-25-2015 02:11 PM - edited ‎09-25-2015 02:12 PM

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Thank you for getting back to me!

 

Product number on my HP Stream 11 (11-d077nr)

PN: K3Y86UA#ABA

 

Contains Realtek Radio - says on the back

 

 

I have tried installing HP Support Assistant, but it really changes nothing...

My laptop is not able to access internet at all.

‎09-25-2015 02:24 PM - edited ‎09-25-2015 02:32 PM

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VRazic

 

Please uninstall the Realtek High-Definition (HD) Audio Driver

 

Reboot the System

 

Install the New driver 6.0.1.7548 Rev.A

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71918.exe

 

Reboot

 

Test the Sound

 

 

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‎09-25-2015 02:41 PM

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I just did, and the sound works.

‎09-25-2015 02:45 PM - edited ‎09-25-2015 02:52 PM

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Your driver Page

 

Congratulations, now you know how it goes with the other driver

 

have you other problem post it or close the case

 

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‎09-25-2015 03:30 PM - edited ‎09-25-2015 03:30 PM

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Thank you for the effort, however this is not solved by simple driver reinstall I'm afraid...

The wireless adapter isn't shown in device manager, it is like it is phisicly not there, so therefore there is nothing to install, or reinstall, the installation of new drivers after unpacking simply stops...

 

 

‎09-25-2015 03:35 PM - edited ‎09-25-2015 03:41 PM

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Vrazic

 

have you a Realtek RTL8723BE/RTL8188EE wireless LAN Controller 

 

the new driver is

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72517.exe

 

if it does not work

 

open the device manager then refresh device manager, windows will try and download an updated driver for the from windows update

 

Do you have an internet security installed?
Which

 

Have you ever made a BIOS update?

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‎09-25-2015 03:40 PM - edited ‎09-25-2015 03:42 PM

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Yep, that is the driver I already tried to install, but after unpack it hangs/stops silently...

 

When I refresh device manager, it doesn't show anything besides bluetooth device, and since I have no connectivity to internet, windows can't search and download the driver...

 

No antivirus installed, it is a clean install of windows 10 after system recovery.

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