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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-10-2021 06:34 AM - edited ‎02-10-2021 06:36 AM

HP Recommended

Abraxas74, what exactly did you return for replacement? The laptop or the G5 dock?

‎02-10-2021 10:14 AM - edited ‎02-10-2021 10:24 AM

HP Recommended

As a further update to my situation, I recently had the screen replaced on warranty by HP.  During the repair, my computer was wiped and BIOS updated.  Out of the box after repair, my Spectre/G5 worked fine.  After updating the NVIDIA driver, my displays stopped working again.  I uninstalled the NVIDIA driver and reinstalled HP NVIDIA driver 26.21.14.4276 dated 2020-03-15 from the HP Support website and after a couple reboots, the monitors worked again.  I have not tried to update the NVIDIA drivers again, but some of them did work for me before my laptop was repaired.

 

I found a Reddit page that suggested this solution and another that mentioned NVIDIA had released a hotfix for this issue with some models of the Spectre x360.  I did not try the hotfix as the model number did not match mine.

https://www.reddit.com/r/spectrex360/comments/kto8v8/usb_c_dockhub_and_display_problems_solution/

https://www.reddit.com/r/Hewlett_Packard/comments/imor65/hp_dock_g5_with_spectre_x360_df1010na/ 

 

Here is a thread from the NVIDIA boards as well.

https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/425441/nvidia-gpu-driver-causing-u... 

 

Just some more pieces of this seemingly random puzzle with fingers pointing in multiple directions.

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