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dgduncan
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HP ZBook Thunderbolt 3 Dock - External Displayport Displays changing resolution when lid is closed

HP Recommended
Zbook 15 G3
Microsoft Windows 7 (64-bit)

Hello, I have a Zbook 15 G3 with the Thunderbolt 3 dock. I have two displayport monitors that are connected to the dock. I do not like working with my laptop screen open, but I am having issues with the two external monitors when the laptop lid is closed. When I close the lid, the resolution on the other two monitors drops down to 800 by 600 and they become unusable. I have changed my power settings so that when the lid is closed to do nothing; however, that is clearly not what is happening. Has anyone experienced this before? Thank you.

 

Derek D

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TryToDoMybest
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Message 2 of 2
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HP Recommended

Hello

 

 

Try to use HP Image Assistant , if verify if  the  Zbook 15 G3 has lates BIOS , latest firmware of TB controller inside the Zbook , latest Thunderbolt3 Docking firmware and latest drivers.

 

download and execute HP Image Asistant. here the link

 

http://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html

 

it will help you to keep your computer updated.

a lok of update happened during last year.

 

bye

 
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