Create an account on the HP Community to personalize your profile and ask a question
09-01-2017 02:00 PM - edited 09-01-2017 02:12 PM
Product: Zbook 15
Operating System: Microsoft Windows 10 (64-bit)
I NEED HELP!
I bought a Zbook 15 used and this have the Bios with Password (The first owner dont remember the password). I tryed contact HP Support but they no have any help of it. I need do an Bios UPDATE but I cant without password.
HP ZBOOK 15
It dont let me an number code if put 3 times the wrong password.
4 REPLIES 4
09-01-2017 02:05 PM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
When talking to the HP rep ask them to escalate your service request.
04-18-2018 12:02 PM
That fix worked. Started a chat session with HP and they emailed me a smc.bin file that i had to save to the HP_Tools drive instead of a external drive (our external drives are encrypted) and booted up as directed by them and it worked perfect. I did have to reset the bios to factory default in order to reset the password, which was not part of the directions. but that worked fine as well. Thanks