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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-04-2012 06:35 AM

HP Recommended

When I try to run HP connection manager, I get an error that says "cannot load assembly CaslShared, version 3.5.1.1, culture neutral, public key token 9c6f83d5b7f3d097. The application will now exit."  OK However, my network connection seems to be working just fine. How can I get rid of this error message?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2012 08:18 AM

HP Recommended

Hi!

 

I don't know if you ever received a response to the issue you're having but I have the Pavilion dv4-4032 and recently started receiving the very same pop up, with the same error message. My laptop is still under warranty so I contacted HP support today (3/19/12) and this is what they had me to do:

 

First steps were to

 

1. Go to Start and type "msconfig" in the search field.

2. This will bring up the System Configuration box.  If you see the "Startup" tab, you're good.

3. Close this box

 

Second step

 

1. Go to Start

2. Control Panel

3. Select Programs and then Programs and Features

4. Scroll down to "HP Support Assistant" and right click to uninstall

 

Third step:

 

1. http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54620.exe

2. Click on save

3. Save it on the desktop

4. Double click on that icon

5. Then click on Run

 

Restart your computer after you have completed the above steps. You should not receive that pop-up again.

 

Hope it works for you.  Good Luck!

View solution in original post

Tags (1)
9 REPLIES 9

‎03-19-2012 08:18 AM

HP Recommended

Hi!

 

I don't know if you ever received a response to the issue you're having but I have the Pavilion dv4-4032 and recently started receiving the very same pop up, with the same error message. My laptop is still under warranty so I contacted HP support today (3/19/12) and this is what they had me to do:

 

First steps were to

 

1. Go to Start and type "msconfig" in the search field.

2. This will bring up the System Configuration box.  If you see the "Startup" tab, you're good.

3. Close this box

 

Second step

 

1. Go to Start

2. Control Panel

3. Select Programs and then Programs and Features

4. Scroll down to "HP Support Assistant" and right click to uninstall

 

Third step:

 

1. http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54620.exe

2. Click on save

3. Save it on the desktop

4. Double click on that icon

5. Then click on Run

 

Restart your computer after you have completed the above steps. You should not receive that pop-up again.

 

Hope it works for you.  Good Luck!

Tags (1)

‎03-20-2012 09:55 AM

HP Recommended
Thanks! It did the job.

Mike

‎07-13-2012 05:36 PM

HP Recommended

I also have same problem but your solution is perfect. Thanks

‎01-26-2013 05:06 AM

HP Recommended

Tried  this solution to no avail.    However I first started getting this error after a de-install of Webroot 

and an install of Kaspersky.    I do not believe in coincidences and so I believe that one of these 

caused the problem.    Solution that worked for me was a simple re-install of HP connection manager! 

Hope that this is of help to others who may have gone thru the same loop!!

 

‎05-11-2013 08:15 AM

HP Recommended

I tried this and received the message: Error 1316 A network error occurred while attempting to read from file ...

 

Got any suggestions?

 

Thanks, -Randy

‎05-27-2013 06:40 AM

HP Recommended

Hi!

 

I don't know if you ever received a response to the issue you're having but I have the Pavilion dv4-4032 and recently started receiving the very same pop up, with the same error message. My laptop is still under warranty so I contacted HP support today (3/19/12) and this is what they had me to do:

 

First steps were to

 

1. Go to Start and type "msconfig" in the search field.

2. This will bring up the System Configuration box.  If you see the "Startup" tab, you're good.

3. Close this box

 

Second step

 

1. Go to Start

2. Control Panel

3. Select Programs and then Programs and Features

4. Scroll down to "HP Support Assistant" and right click to uninstall

 

Third step:

 

1. http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54620.exe

2. Click on save

3. Save it on the desktop

4. Double click on that icon

5. Then click on Run

 

Restart your computer after you have completed the above steps. You should not receive that pop-up again.

 

Hope it works for you.  Good Luck!

 
 
Everyone's Tags:
 
 
 
 
 
 
Student
jkmjs65
Posts: 2
Registered: ‎01-04-2012
Message 3 of 6 (8,406 Views)
Re: HP connection manager

‎03-20-2012 08:55 AM

Thanks! It did the job.

Mike
0
 
 
 
 
 
 
 
Student
faraz05
Posts: 1
Registered: ‎07-13-2012
Message 4 of 6 (7,888 Views)
Re: HP connection manager

‎07-13-2012 04:36 PM

I also have same problem but your solution is perfect. Thanks

0
 
 
 
 
 
 
 
Student
tonynorthy
Posts: 1
Registered: ‎01-26-2013
Message 5 of 6 (3,281 Views)
Re: HP connection manager

‎01-26-2013 04:06 AM

Tried  this solution to no avail.    However I first started getting this error after a de-install of Webroot 

and an install of Kaspersky.    I do not believe in coincidences and so I believe that one of these 

caused the problem.    Solution that worked for me was a simple re-install of HP connection manager! 

Hope that this is of help to others who may have gone thru the same loop!!

 

0
 
 
 
 
 

 

 
 
Student
rs321
Posts: 1
Registered: ‎05-11-2013
Message 6 of 6 (663 Views)
Re: HP connection manager

‎05-11-2013 07:15 AM

I tried this and received the message: Error 1316 A network error occurred while attempting to read from file ...

 

Got any suggestions?

 

Thanks, -Randy

0
 
 
Same problem as Randy
 

‎10-23-2013 05:01 PM

HP Recommended

I tried your suggestion and it did not work for me. When I right clicked on HP Support Assistant it went through the process as if it was unistalling the program instead I receive this message.

 

Error 1316

‎10-28-2013 05:14 PM

HP Recommended

Hello AnonymousOne. I understand you are receiving Fatal Error 1316 when working with HP Support Assistant. In order to assist you thoroughly, I require the operating system of the computer. If you are having difficulties locating this, you can refer to this link: http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Please respond as soon as possible. I'm only here to help!

 

Mario

I worked on behalf of HP.

‎11-09-2013 10:24 AM

HP Recommended

SuperMario1:

 

I am not sure if you have seen my most recent post. I did a System Restore and they corrected the problem I was having with HP Support Assistant (installing).

 

Thank you for responding.

 

AnonymousOne

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