HP elitebook 6930p No bluetooth!! and cant find driver for system base device

[Maverrick]

dear all,

i'm using the HP ELITEBOOK 6930p. i've been looking for my bluetooth and on BIOS there written that i have bluetooth and have ID with it, but when i install the driver it says below error:

No bluetooth device was detected. Please make sure that your bluetooth device is plugged in properly in order to continue installation.

i cant find driver for system base device, what is it anyway?

[Paul_Tikkanen]

Hi:

You neglected to list the OS you are running, so it is not possible to point you to the driver version for your notebook. More than likely the base system device is your Ricoh Media Card Reader.

General driver support page for the 6930p is provided below: Select the OS you are running and download and install the Ricoh Media Card Reader driver.

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3688870&lang=en&cc=us...

Is your Bluetooth device enabled in the BIOS?  If not, no drivers will be installed until you enable it.

Paul

[Maverrick]

hi pjtikkanen,

hi pjtikkanen,

sorry my OS is win 7. i've looked on the link you given and theres no ricoh media card reader driver named

[Maverrick]

i've check on my BIOS. the "embedded bluetooth device" is set to enabled. what might be the culprit here?

[Paul_Tikkanen]

Here is your Ricoh Card reader driver for W7 all versions:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

Don't know what to tell you about your Bluetooth device.

[Daniel_Potyrala]

Hi,

Download and install HP Wireless Assistant from here.

Next enable your Blutooth in it. Only when you will do this install Blutooth driver.

Resource:

How to install HP Bluetooth driver in Windows 7.

[Paul_Tikkanen]

Hi: 

What Daniel suggests is a good idea. I installed Windows Vista on my nc6400. Prior to the installation, I had my Bluetooth and WWAN card turned off in the wireless assistant.

After the installation was completed these two devices didn't show up in my device manager.  I checked the BIOS and they showed up as enabled.

I installed the HP wireless assistant, and both devices appeared and needed the drivers loaded. So then I was able to install the drivers.

Once they were properly installed and working, I turned them off again using the wireless assistant.

Paul

[albashalol]

tx but where is th bluetooth

[Paul_Tikkanen]

Here's the W7 bluetooth driver for the 6930p...

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3688870&sp...