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- HP laptop won't boot up past first screen

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06-16-2014 07:57 PM
06-17-2014
03:14 AM
- last edited on
03-07-2017
10:31 AM
by
OscarFuentes
Hi,
Shut down the notebook. Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory. Post back with the details of any error messages.
Note: If the option to run these tests is not available in the Bios Menu, use the f2 diagnostic menu instead.
Can you also post back with the following details.
1. The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
2. The full version of the operating system you are using ( ie Windows 7 64bit ).
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
06-17-2014 06:18 AM
Product number: GA405UA#ABA
Running Vista
Tapped esc key while it started up and a black screen with text came up for about 2seconds, I saw the word BIOS and then it went right to the black windows error recovery screen, allowing me to choose launch start up repair, or start windows normally.
06-17-2014 07:08 AM
Hi,
In that case, try tapping f10 as soon as you start and see if this opens the bios menu directly.
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
06-18-2014 12:46 AM
06-18-2014 07:51 PM
