HP's DOA polic

[Meemo]

Can someone please confirm HP's DOA policy or point me to a link.  The way I understand it if an item fails in the first 30 days (could be 28) it's deemed DOA and you get a replacement.

You then get a further period of time to return it (fault must be registered within the 28/30 days).

I have a DOA laptop, registered in the correct time but by the time I got it back (today) it's now 32 days from deilvery and the reseller is refusing to take it back.

I'm SURE this is wrong and I have another 14 or 30 days to get it back.  I've Googled till I dropped but I can't find anything on the web on to confirm this.

Please help!!

[nascar4u]

DOA means Dead On Arival not 4 weeks later. if you purchase a unit from HP directly they give you 21 days from receipt of the unit to return it to HP.

[nascar4u]

Returns exchanges Return & exchange policy Return periodThe HP Home & Home Office Store will accept product returns and exchanges for most products up to 21 days after delivery. No return items include opened boxed software, oversized products such as Designjet Z2100 series printers, the HP Color LaserJet CP6015dn printer, and Gift Cards (except where required by law). We encourage trying your products promptly so any necessary return or exchange can be arranged within 21 days of delivery. After 21 days support for HP products is available from HP Customer Care. CreditsCredit for returns and exchanges is issued once we confirm receipt of the merchandise. Please be aware that your financial institution may take 5-to-7 business days to process your credit and have it reflect in your account. Refunds Tax (if applicable) is refunded with returns. Original shipping and handling charges aren't refunded. When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned. Before you return or exchange your HP or Compaq product HP Customer Care provides easy access to expert advice on all your HP and Compaq products. We offer extensive service and support around the clock, in English or Spanish. Visit Support & Drivers for on-line support, product information, and software and drivers Contact us 24 hours a day, 7 days a week in English or Spanish via these toll-free numbers: For HP products: (800)474-6836 For Compaq products: (800)652-6672 We reserve the right to verify that you called Technical Support before we exchange a product. To process a return or exchange We only accept returns for orders placed with the HP Home & Home Office Store by phone or online. We can not accept returns or exchanges for the HP Parts Store, the HP Small & Medium Business Store, repairs, or any other online store or retail outlet. Returns requests can be initiated by phone, or for many products by online chat. Step 1: Request a return material authorization number (RMA) Call 1-888-650-1544 or use online chat (details below). An RMA is required for all returns and exchanges. Step 2: Print your Return Label You will promptly receive an email notification from FedEx that your HP Home & Home Office pre-paid return shipping label is available. Follow the enclosed link to FedEx and print the label as soon as possible. This label will expire 5 days after issuance. Step 3: Prepare your package for return. Replace the product in its original packaging, making sure to include all items originally in the box Remove, mark-out, or cover any original shipping labels and affix the new label Write in bold letters on the package: "RMA [your return material authorization number]". For example: RMA R123456789 Take the package to any FedEx package drop-off location within 5 calendar days of the RMA issuance. Do not refuse delivery or return product without contacting us first. If you do not follow this process your credit or exchange will be delayed and you assume risk of loss and payment of return shipping charges. For exchanges, we must receive your returned product before we ship the new item. You can check the status of your return by viewing order status. Start a return using chat now Chat hours of operation: 8 a.m. to 7 p.m. ET Monday thru Friday 10 a.m. to 7 p.m. ET Saturday and Sunday Click here for APO and FPO returns. Recycling fee California law requires collection of a recycling fee for video display devices including laptop computers, LCD and CRT monitors. More information.

[Debdatta]

I bought a new laptop which had a touchpad issue as well as a system recovery issue related to disk errors.

Technician came and replaced the touchpad as he said this was a hardware fault.

Now, that time I was not aware of DOA policy

I am demanding a DOA for the product but I think HP is trying to avoid it.

The touchpad issue was raised within 5 days of purchase.

The system recovery issue is still persisitng and I am unable to use my laptop.

Kindly assist what should be done.

I have lost faith on the product and expecting a replacement.

[PeerOne]

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@Debdatta wrote:

I bought a new laptop which had a touchpad issue as well as a system recovery issue related to disk errors.

Technician came and replaced the touchpad as he said this was a hardware fault.

Now, that time I was not aware of DOA policy

I am demanding a DOA for the product but I think HP is trying to avoid it.

The touchpad issue was raised within 5 days of purchase.

The system recovery issue is still persisitng and I am unable to use my laptop.

Kindly assist what should be done.

I have lost faith on the product and expecting a replacement.

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You need to follow the previous poster information posted. We are HP user forum not the Official HP contact that you need to contact for this problem.