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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-24-2013 11:19 PM

HP Recommended

I have a HP g60 , I removfed the old HP Support Assistant and went to down load the new one it said

erro 1316.A network error occurred while attempting to read from the fileC:\windows\installer\HPsupport assistant.msi so I hit okay and then it said error 1603 fatal error during insta;;er, consult windows installer help (MSI.chm) or MSDN for more information.. I jsurt want to install HP support assistant again on my HP g 60 windows 7 64 bit

thanks for any help

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2013 05:43 AM

HP Recommended

Hi,

 

Try the following.

 

Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page - and save the installer to your Downloads folder.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

Next, if you don't have an extraction utility installed, download and install 7-Zip.  Please note, if you have a 64bit installation, download and install the .msi 64-bit x64 installer on the link below.

 

http://www.7-zip.org/

 

Next, right click the HPSA installer you download earlier, select 7-Zip, select extract files and then click Ok.  Open the newly extracted folder, right click on UninstallHPSA and select 'Run as Administrator' - you may well see no progress of this attempted uninstallation, so leave the notebook to idle for a good 10 minutes before restarting it.

 

Open your Downloads folder and delete the ‘extracted HPSA folder’ so you are just left with the original installer you downloaded.

 

Now, run the Microsoft 'Fixit' on the link below and use it to install the new version of HPSA.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

View solution in original post

5 REPLIES 5

‎01-25-2013 05:43 AM

HP Recommended

Hi,

 

Try the following.

 

Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page - and save the installer to your Downloads folder.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

Next, if you don't have an extraction utility installed, download and install 7-Zip.  Please note, if you have a 64bit installation, download and install the .msi 64-bit x64 installer on the link below.

 

http://www.7-zip.org/

 

Next, right click the HPSA installer you download earlier, select 7-Zip, select extract files and then click Ok.  Open the newly extracted folder, right click on UninstallHPSA and select 'Run as Administrator' - you may well see no progress of this attempted uninstallation, so leave the notebook to idle for a good 10 minutes before restarting it.

 

Open your Downloads folder and delete the ‘extracted HPSA folder’ so you are just left with the original installer you downloaded.

 

Now, run the Microsoft 'Fixit' on the link below and use it to install the new version of HPSA.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

‎01-25-2013 07:24 AM

HP Recommended

fantastic, That did the trick, thanks a bunch for all the help

‎01-25-2013 07:37 AM

HP Recommended

Hi,

 

You're welcome and good to hear it's working :generic:

 

All the best,

 


DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

‎01-25-2013 07:40 AM

HP Recommended
All thanks to your help. !!!! You folks are great

‎12-10-2015 09:43 AM

HP Recommended

Since Windows 10 will not run Microsoft Fixit, how is this problem fixed on Windows 10?

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