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Top Student
Posts: 5
Member Since: ‎12-29-2015
Message 1 of 11 (6,102 Views)

HP support assistant.msi not found after Windows 10 Update

Product Name: HP Compaq 8510p
Operating System: Microsoft Windows 10 (32-bit)

Unfortunately the Link   ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50516.exe  recommended in an earlier 2010 post/answer by billybarrie  for reloading the latest file after deinstalling the  HP support assistant.msi   is not available any more!

 

Re: HP Support Assistant won't open

uninstall support assistant and reinstall the newest version from here.....

ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50516.exe

 

What do you now recommend to handle  error 1706  HP support assistant.msi   cannot be found (happened after the recent Windows 10 Update, the change from Windows 8.1 to Windows 10 was done w/o trouble)?

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Provost
Posts: 12,472
Member Since: ‎08-09-2015
Message 2 of 11 (6,097 Views)

Re: HP support assistant.msi not found after Windows 10 Update

chrishoeri

 

Try the linked page for HPSA:  HP Support Assistant | HP® Official Site

 

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Top Student
Posts: 5
Member Since: ‎12-29-2015
Message 3 of 11 (6,091 Views)

Re: HP support assistant.msi not found after Windows 10 Update

Thanks for this link, but the file  sp72974  is already on my laptop.

I did not manage to identify where, but when I downloaded it again from your link and opened it, the system tells, that it is already there.

Why can't I find the file nor does the Windows10 Update find it? Where does hp hide it on my laptop?

Provost
Posts: 12,472
Member Since: ‎08-09-2015
Message 4 of 11 (6,075 Views)

Re: HP support assistant.msi not found after Windows 10 Update

chrishoeri

 

That link automatically downloads the latest HPSA version for the OS you are running when you click it.

 

To find out WHERE it got downloaded to, you have to open the Browser you used to download it and find out where the default Download folder is located.  IT is different for each of the Browsers.

 

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Top Student
Posts: 5
Member Since: ‎12-29-2015
Message 5 of 11 (6,015 Views)

Re: HP support assistant.msi not found after Windows 10 Update

[ Edited ]

Thanks again and Happy New Year! 

Yes, I do find the downloaded file in the Download folder as   sp72974.exe.

However execution does not solve the problem.

On the other hand the HP Support assistant is definitely on my Laptop, I san open it, it works.

But where in ProgramData does HP hide the HP Support Assistant files? I would like to enter the proper path, when Windows asks for it next time I open my laptop.

Everything runs pretty well, but the Windows error annoys me since it only came up after the latest Windows Update/Reload in December 2015.

 

Tutor
Posts: 14
Member Since: ‎11-20-2015
Message 6 of 11 (5,994 Views)

Re: HP support assistant.msi not found after Windows 10 Update

[ Edited ]

I had the same issue with the missing MSI file...what I did was follow the lead of other posters and installed the Revo uninstaller, completely uninstall HP support assistant and support solutions framework. Once that was completely uninstalled I went to the HP support site and downloaded the HP support assistant over again and is has been working ever since. Hope this helps.

 

Here's the link to my thread: http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Support-Assistant-not-working...

Top Student
Posts: 5
Member Since: ‎12-29-2015
Message 7 of 11 (5,924 Views)

Re: HP support assistant.msi not found after Windows 10 Update

Thanks a lot for your probably useful advice! However, this is too much/complicated for me as "normal" user.

The point is, that the HP support assistant does work on my laptop. Only when I start it, Windows cannot find the source (error 1706). I am asked to correct the usual path C:\ProgramData\{C595BE0A-1215-4A80-865-23A0AAAE14EE}\  , but can anybody tell me, where the HP people hide the files of their HP support assistant ??? In order to give my Windows system the right path!

Sad news, but the easiest way for me is to click the error away (two clicks) at aech StartUp- Windows System is happy, HP support assistant works. so why should I take the effort of installing the Revo uninstaller and reload something which I already have?

I hope for correction in the next Windows 10 Update, however!

Tutor
Posts: 14
Member Since: ‎11-20-2015
Message 8 of 11 (5,913 Views)

Re: HP support assistant.msi not found after Windows 10 Update

I understand this can seem overwhelming ( I spent a couple months trying to figure it out) but it's really not too bad.

 

As far as "my case" somewhere along the "upgrade to windows 10" installation, my HP support assistant became unresponsive. Somehow something in the program file became corrupt, so rather then continue the months long quest, and several failed attempts with "other" uninstaller to remove my HP support assistant (and upon the recommendation of others on this board) I used/installed Revo. That was the only program that completely uninstalled HP support assistant so that I could reinstall fresh from the HP support site (which was updated for windows 10) . I haven't had a problem since. Good luck

Student
Posts: 1
Member Since: ‎01-12-2016
Message 9 of 11 (5,865 Views)

Re: HP support assistant.msi not found after Windows 10 Update

I tried to get Rrvo Uninstaller, but it costs. I don't have any money. Is there a way to do it without Revo?

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Tutor
Posts: 14
Member Since: ‎11-20-2015
Message 10 of 11 (5,860 Views)

Re: HP support assistant.msi not found after Windows 10 Update

Revo uninstaller has a free version, that's the one I used, here's the link I used

 

http://www.revouninstaller.com/revo_uninstaller_free_download.html

 

Hope it helps, good luck

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