HP620 notebook ..bluetooth disabled..need to enable it but how?

[mamablingbling]

hi. i have a HP620 notebook. number {Personal Information Removed}..my wireless use to work. i disabled my bluetooth but cant enable it again. i ve pressed my the wireless button, but the light remains an orange?amber colour. i went in to settings and it wont give me the option to enable it there either. please help.

[mamablingbling]

 i went to hp wireless assistant and it says the device status is disabled by the wireless button but i cannot find a way to turn it back on as it wont allow me

[Mrstenter]

Hi Mamablingbling,

I understand you are not able to activate your wireless adapter on your Hp 620.

If you follow this document it will show you how to enable the wireless adapter on your computer.

https://support.hp.com/us-en/document/c05207063 

Please let me know.

Thanks

[mamablingbling]

somehow i have deleted the software for the wireless to work. i thought i deleted the mobile bluetooth but realized it was the pc one instead. i downloaded a file sp45222.exe (4.0 MB) it installed but dont know what else to do. when i go to windows mobility center and then go to intergrated wireless device i then click settings and nothing happens. its not giving me the option of enabling the wireless. 

[Mrstenter]

Hi Mamablingbling,

If you uninstalled the drivers you could go to the HP site to download the correct ones for your Notebook. Look in the Network + as all your drivers are there.

http://www8.hp.com/us/en/drivers.html

If you require further assistance feel free to contact me, but please include your model number and current operating system.

Thanks

[mamablingbling]

HOW WILL I KNOW WHICH ONE IS THE RIGHT DRIVER AS IM NOT THAT CLUED UP ON THAT DEPARTMENT 

[mamablingbling]

THERE IS 2 REALTEK FILES TO DOWNLOAD, DO I DOWNLOAD BOTH OR JUST THE ONE. THE WIRELESS LAN DRIVER OR THE CONTROLLER DRIVER

[Mrstenter]

Hi Mamablingbling,

I would be happy to point you to the right drivers please include your model number and current operating system. You can see here at this link.

http://www8.hp.com/us/en/drivers.html

Thanks

[mamablingbling]

Product number: LH225ES#ACQ 

Windows 7 Home Basic 32-bit Service Pack 1

Product name: HP 620

[Mrstenter]

Hi Mamablingbling,

The task bar has an arrow that shows hidden icons, down by the clock. You should see a Bluetooth listed there with a turn adapter on. Once it is on, then the driver should install.

If you still need to download the drivers, you could do this at this link.

http://bit.ly/19HTlf9

Hope that helps.

Thanks.