HP620 notebook ..bluetooth disabled..need to enable it but how?

[mamablingbling]

i still have no luck. i was on the phone for an hour with an HP consultant that took over the use of my laptop... unfortunetly we were disconnected. so now i am back to square one again. i downloaded the driver that you suggested, and still the saME  problem. could it not maybe be the program and not the driver?

[Mrstenter]

Hi Mamablingbling,

Ralink Technology Corp. is the manufacturer of the 802.11bgn +BT Combo PCIe MC 3090 RASH, so you would install Ralink/Motorola Bluetooth Adapter Driver.

http://bit.ly/1kGyK0Y

Hope this helps.

Thanks

[mamablingbling]

i downloaded the file, but when i tried to install it, a pop up said 'bluetooth hardware must be switched on to run this setup package'... thats the whole problem. i cant switch it on

[mamablingbling]

my wi-fi button is amber, so when i go to enable it, i get told that it has been disabled by device manager. when i go to device manager, i cant locate the adapter. if i go to hp support assistant and go to settings to see if i can enable it there, the settings button doesnt give me the chance to do that either.

[Mrstenter]

Hi Mamablingbling,

You could try doing the following

1. click Start, click Run, type services, and then click OK.
2. Double-click the Bluetooth Support service.
3. If the Bluetooth Support service is stopped, click Start.
4. On the Startup type list, click Automatic.
5. Click the Log On tab.
6. Click Local System account.
7. Click OK.
8. If you prompted to restart the computer, click Yes.

Let me know.

Thanks

[mamablingbling]

i did exactly as you said in the service file. had to restart, tried to re install the file and the same pop up appeared. 

[Mrstenter]

Hi Mamablingbling,

If the device was working. Ok before, I would suggest a system restore.Here is a document on how to do that.

http://bit.ly/19HTUXu

If that does not work, I would suggest posting it in the commercial forums since this is a commercial product. I have exhausted my troubleshooting.
You can do this at http://h30499.www3.hp.com/hpeb/

Hope this works.

Thanks

[mamablingbling]

i tried to do a system restore, but it wont take me to the date i need from when it was working. thank you for all that you have tried to do. i think i need to take my laptop in for a service and maybe they can see whats wrong. do you think that the bluetooth component might need to be replace?

[Mrstenter]

Hey Mamablingbling,

Very rarely have I seen a component replaced unless the machine was dropped accidentally.

I hope they can fix this quickly for you.

Thanks