“HPSETUP” in wireless connection manager stops my Wi-Fi Connection working properly

[Ikineo]

Product Name: HP G72-b20SA Notebook PC

Product Number: XF104EA#ABU

Model Name: XF104EA

OS: Window 7 Home Premium64 bit Service Pack 1

Issue:    “HPSETUP” appears in wireless connection manager

Causing “HPSETUP” to Hijack and cause interferences with my Wi-Fi Connection

Can Please someone help me.

Hewlett –Packard: HP G72 Notebook PC

Window 7 Home Premium 64-Bit Operating System

Processor: Intel® Core™ i3 CPU M350 @2.27GHz

Memory (RAM): 4.00GB (3.80 GB usable)

I have a HP G72 Notebook PC and to access internet I use a Wi-Fi connection.

My connection was fine and stayed excellent for a long while.

Now I struggle to get online or I cannot get on line at all.

In my “Internet access” section (Small click Bottom Right of my screen” I can see several other Wi-Fi access point wish always been there and never caused me problems to connect t and access the Web.

None of them are problematic except the one that causing me grief: The Wi-Fi connection “HPSETUP” is there and over rides my usually fine working connection.

It causes my connection to fail and let appear a small “Yellow Triangle” with a small black exclamation point sign in it.

Some time it goes, sometime it stays and as long as it’s there my usual connection is like dead.

Please how do I solve this problem, how do I erase this Wi-Fi connection “HPSETUP” all together.

I do not have a wireless printer and I went true most step by step procedure and troubleshooting to: repair/correct/solve my connection but none of them was useful or working.

Any ideas or suggestions would be greatly appreciated!  Thanks

Please help is really required as the problem being so much a pain and recurring for so, so long without solution that it left me thinking about changing my Laptop for something that doesn’t have this connection problem.

[Dragon-Fur]

Ikineo,

I believe hpsetup is a connection feature for your printer that is supposed to have shut itself off after the first hour of that printer's service.  That means, the "hpsetup" is a helpful broadcast setup service that helps the printer "jump" onto your home hetwork during the first hour after the printer is initially turned on the first time.  The "hpsetup" service is supposed to shut itself off after that first hour and not show up again unless the printer is "Reset", at which time hpsetup will again be available for one hour.

If this is the case...

Things to Try / Consider

Turn Off Printer Wireless

If you have a wireless printer that you have actually connected via a cable, that is, you have a network cable connected from the printer to your router, then you might make sure you have "Wireless" turned off on the printer.  If the "hpsetup" service is "stuck" on, then turning off the Wireless button on the printer may take care of the issue.   It may even fix the problem permanently -- you could test it by turning off the wireless on the printer (press wireless button on printer if you have one), wait a  while, then turn on the wireless on the printer by again pressing the button -- if the annoying "hpsetup" goes away and stays away then, it's fixed.  Poof.

Reset the Printer

If you have a wireless printer and that wireless printer does indeed need to be connected "wirelessly", then you might consider using the Printer Reset option on the printer.  This would reset that "hpsetup" service; perhaps resetting the service would allow it to actually "go away" on its own after the one hour as it is designed to do.  This is a solution if it works because it would solve the underlying issue.  Understand that when you Reset the printer, that any special setups you have added to the menu on the printer will be lost -- you will have to reset your preferences if any such exist.

Install Full Feature Software for the Printer

You might try reinstalling your printer's Full Feature Software.  This is a Magic Bullet for a lot of printer issues.  If that pesky "hpsetup" service is at all associated with that wireless radio in that printer and the setup of that printer, then going through the full installation of the Full Feature Software installation will fix the problem.

Good Luck!

[Ikineo]

Dear Dragonf-Fur, 

Thanks a lot for attempting to help me with this "Hpsetup" Problem of mine

I do have a hunch after many weeks and weeks looking for an answer that in deed it comes back quite often that the (Printer/add-oc) thing is mentioned but here my issues with it:

I do not have/own any "Printer" what so ever to Turn Off/Reset/Set-up/Reinstall and as far as I know (Because i asked all my neighbourhood) nobody around me does.

So Again I'm left Clueless, if you still can your help is most needed and welcome

J.C

[Ikineo]

[Ikineo]

If i try to disable it, what it does is swith off my entire Wi-Fi and nothing is visible in my network, note that

I also have in my Network Adapters 2 things:

-       Microsoft Virtual Wi-Fi Miniport Adapter

-       Ralink RT3090 802.11b/g/n Wi-Fi Adapter

Are this 2 supposed to be there together or are they possibly conflicting with each other causing this problem.

[Dragon-Fur]

Ikineo,

I read about bit more on this and found:  This particular issue, as described, can be tied to Mac systems.   It is probably not even necesssary for the system to actually have a printer attached for the process to be running on the computer.

Nonetheless, assuming that you are correct -- you know your neighbors and none are running the process on their machines, then the culprit is closer to home.

Some Ideas...

Conservative Approach

What version of the Connection Manager are you running?

Have you tried reinstalling your existing version?

If your system had the Connection Manager on it when the computer was first installed, then you can find that version in the Recovery Manager.

Using Recovery Manager to Restore Software and Drivers (Windows 7)

=====================================================================================

Stalk and Kill

You can also try the "stalk and kill" approach.  Most processes are controlled by programs that will make themselves known.  If you can find the root process name, make sure the program is not attached to "something important", and isolate it from a wider area of control (make sure it is not controlling your entire network, for example), then you can simply "kill" the offending process.

How to use the Resource Monitor in Windows 7

There is some risk is killing processes - the system can hang.  Most of the time you can get back control, and if not, just press the power button for ten seconds to crash the system into the "shut down" condition.  This is a bit hard on it, but in most cases the computer will forgive you.

======================================================================================

Find and Disable

You can also try tracking down "hpsetup", if such exists on YOUR computer - with Search on your main "C" disk.   Search for the name, change the extension -- whatever you want.  Again, there is risk.  You can break stuff.  Be careful.  Joys of being your own Admin.

======================================================================================
Find and Run hpsetup

You can also try tracking down "hpsetup" and running it manually, if it will do that for you.  You may be able to tell it to quit bugging your trip. 

Good Luck.

[Ikineo]

1)      I did not make any changes to wireless connection prior to this "hpsetup paradox Ghost Wi-Fi" issue

2)      This “Hpsetup” (so called available Wi-Fi Connection) only shows in: “Wireless Network Connection Manager” but Never Shows up in: “Manage Wireless Network” Page or in the” Network and Sharing Centre” page.

*I tried to find it in both: “Manage Wireless Network” and” Network and Sharing Centre” to try to click on it and then “choose Remove Network” if it’s not visible there I can’t of course manually remove it.

In the: “Wireless Network Connection Manager” it’s the only place where it is visible but when I click on it doesn’t give me any option to remove it. It is like a “Ghost Connection” it is there but it’s not interactive.

*I tried: “Go into Network and Sharing Centre, and then click on the left side Manage Wireless Network. If you see HPSETUP there, right click and choose Remove Network, The problem can’t be resolved that way as the “hpsetup” Network does not appear there; the only Network visible is my usual “Kais SSII”.

[Dragon-Fur]

Ikineo,

Still assuming the offending wireless signal is coming in from a local but "neighborly" source, you may have luck just blocking the broadcast.

Here are ideas and some links to help you with options:

• Try changing your router's channel number to 1, 6, or 11
• Turn off Network Discovery Turn Network Discovery On / Off in Windows 7
• Turn off SSID broadcast on your network router -- you should not be broadcasting anyway -- and "connect to your hidden" network as the default "even if it is not broadcasting"  Windows 7 : Disabling Network SSID Broadcasting
• Block all "other" networks using the netsh command

How do I block a disruptive, unwanted wireless signal in Windows 7?

Block A Computer From Accessing To A Specific Wireless Network

[Ikineo]

Dear Dragon-Fur,

 “I found a document that was a life saving help to disable "HPSETUP" (Ad Hoc Wireless Networking) in my Windows 7 machines”

Procedure:

• Go to Start--> Search "CMD.exe".  When it is found, right click on the icon (see below) and choose the option "Run as administrator. When prompted, click Continue.

•  A command prompt window will open up.

• Type in "netsh wlan show filter" and hit enter. This will show current filters set in place

• Type in "netsh wlan add filter permission=denyall networktype=adhoc" (thank you Valis) and hit enter. This creates ad-hoc blocking filter.

• Note if you see " Error: Function WlanSetFilterList returns 5. The requested operation requires elevation" you will need to run these steps again as the system administrator. To double check if the mail filters worked type "netsh wlan show filter" and hit enter, and you will see your mail filter under the "Block List on the system"

ET voila, couldn’t find anything for ages if it wasn’t for you Gentlemen pointing theses important parameter of search to me.

So its Problem solved for this “HPSETUP” hidden, annoying Gremlins.

this lead me straight to a 2nd Problem.

In my  “Wireless Network Connection Manger ” small window (the one at the right bottom of your Screen) I have found 2 new ennoying Network:

* SSID:“BTWiFI”

* SSID:“BTOpenzone-B” wish are both unsecured Wi-Fi (Radio Type 802.11n) that appears only there and you will have guess it are the new one to bully my usual “Kais SSII” Secure Connection.

I know there name and if i guess right the Name is the "SSID"??

If yes do you how i could use command prompt window "CMD.exe" to block these to new ones called BTWiFI & BTOpenzone-B.

Your great help is much appreciated

Kind Regards,

Ikineo

[Dragon-Fur]

Ikineo,

Good News, that.  I am glad that part of your issue is fixed.

For anyone reading this, the information is also available in the above link:

Block A Computer From Accessing To A Specific Wireless Network

You can deny / block specific addresses with the same netsh command structure, Ikineo.  Blocking a specific SSID is similar to blocking all of a type of network access.

If you are going to be using the netsh command, you might learn more about it.  Like many of the command line programs, netsh is a powerful tool.  You should not make changes blindly without having some idea how to check your work and your progress.

One resource amongst many available:

How to Configure Wireless Settings in Windows 7

Simple netsh command to "See What You Have" now:

netsh wlan show all | more

Get some help:

netsh /?

Just get out:

quit

The "block" command linestructure you seek is available in the above link , a little more than half way down the page.  I do not show it here because I want you to read and understand what you are doing when you enter the command.  Note that prior to executing the command, you need to know the "networktype" of the offending SSID that you wish to block.  Because you are already blocking all "ad-hoc" signals and you can still "see" the SSID about which you have the concern, the offending networktype is likely "Infrastructure".  Be sure to make that change to your execution line. 

Be aware that one can lock out one's own SSID if not careful.

To allow one's own SSID on the network:

netsh wlan add filter permission=allow ssid=NameOfLocalSSID networktype=infrastructure

Make Backups!

Before you do anything, you might consider making an Image of what you have NOW.  In the event that you do something unexpected, or end up with a situation that is unworkable, you can then "go back".

You can use the onboard Backup "windows Image" program to make an Image of everything on your system.

An alternate free Image maker:

Redo Backup – Recovery – Bare Metal Restore

Good Luck!