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‎03-18-2017 09:00 AM

HP Recommended
Product: HP 255 G3 Notebook
Operating System: Microsoft Windows 8.1 (64-bit)

The hardrive on my HP 255 G3 failed so a replacement was installed using the same model of drive.

After installation the drive tested fine and so I ran a recovery file from a pen drive.

The screen came up resetting this PC but stops at 85%

It then goes to boot but comes up with "The system cannot find the batch label specified - END"

If I exit this I go into a Recovery Manager Screen which gives the message "Couldn't get FeatureByte from bios string..."

Reading previous posts it appears this is a security feature but why is this appearing on the same PC that the recovery drive was taken from in the first place and how do I correct this?

Thanks for any assistance.

1 REPLY 1

‎03-22-2017 03:00 PM

HP Recommended

Hey mike,

 

It doesn't sound like your recovery media matches your model.  Your system was built before featurebyte was implemented.  Try ordering replacement recovery media from HP.

 

-wes


I am an HP employee.
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