Had to downgrade from Win10 to Win7 - drivers?

[Jeewdew]

Hey there.

My girlfriendss brother totally nukede his Pavilion and nothing but a disc launch worked... the only disc at hand was a Win7 64bit, the computer originally ran Win10 and had a recovery system (wasn't set up correctly and ONLY disc worked!)

I'm trying to fix the computer gathering drivers and stuff...

The computer have been reinstalled and runs Win7.

I did find a ethernet driver, but the computer can't hold the connection, it keeps dropping the connection, no wireless have workede since reinstall... I've managede to download SP1 on the faulty driver, but the computer wont find any drivers through Windows Update...

Any assistance avalible?

Thanks!

[IT_WinSec]

Hello @Jeewdew

Welcome to the HP Support forum.

Your PC does not officially support Windows 7. HP supports Windows 10 and has released W10 drivers for it. HP hasn't officially tested your PC with Windows 7 and your notebook was designed with Windows 10 in mind.

Therefore, I recommend that you restore Windows 10.

How it works >> since the model comes with Windows 10 preinstalled, you will need to contact HP for obtaining recovery media for the model.

HP will send you the specific recovery media that will restore your PC to default condition the way it was on day 1 (Windows 10, preinstalled apps, drivers, etc...)

You can contact HP support to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB).

Info EU/EMEA >> http://support.hp.com/bg-en/document/bph07143

Info US/CA/AMS >> http://support.hp.com/us-en/document/bph07143

Info Asia/APAC >>  http://support.hp.com/in-en/document/bph07143

Here is how you can contact them :

>> http://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Once you receive the media, boot from it and complete the recovery > http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&SFS=tdoc&language=english...

Hope this helps. Let me know how it goes

[Huffer]

Try the drivers from the preceding 15-ab000 model series other than Intel chipset, which you do not need obviously. The other drivers should work. Here, for example, is the LAN driver:

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71191.exe

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-ab000-notebook-pc-series/7771366

It probably would be best and easiest just to update it to Windows 10, but that is your choice and we will try to help you with specific Win7 drivers if you can provide Hardware IDs of the devices. 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

[Jeewdew]

@IT_WinSec

Thanks for the respond for my post.

As I triede to tell in the main post. The computer was nukede to the stone ages... All recovery media etc have been deletede from the computer. Since this is the first time EVER a "commercial" computer have been killed this bad, I've never workede with such recovery stuff before.

Since the harddrive have been formated, the recovery partion is gone too, just checked.

I know this computer wasn't ment to run Win7, but since this was the only on hand, I just had to try something to help him out, was pretty desperat.

I don't think the recovery of the computher is an option at this point, but I'll have it in mind.

Thank you!

@Huffer

I'll look into this solution right away.

Since this is my first time a computer haven't workede with the drivers I was able to find.

You might need to direct me to where I can find these ID's you're talking about?

I'll try to install the older models drivers since the hardware should be alike.

Thank you!

[Huffer]

Hardware IDs:

http://www.wikihow.com/Find-Hardware-ID

[Jeewdew]

@Huffer

That LAN driver still drops connection, I'm affraid that there might be damages done on the card itself... Never seen a connection drop like this - cabel, box etc. have been checke and works flawless.

Think he haven't told about a drop or something to the computer...

Currently working on the drivers from the 000 computher... Might or might not work.

[Huffer]

Best advice: you are in uncharted waters here and I am sensing you have just enough experience with this to get yourself in confusion. Download a Windows 10 installation usb from Microsoft Media Creation Tool site or burn a DVD from the same sit and install Windows 10. Then we can install the official HP drivers and if the hardware still does not work you can know it is broken. As things stand you will be wondering whether it is the hardware or a Windows 7 thing. 

You might also try a diagnostic run. Tap F2 as you power up and see if you can get into UEFI diagnostic application. I suspect that might not work as the HP Tools partition got nuked off the drive. 

[Jeewdew]

@Huffer

Only the first line is needed?

I'll gather them asap...

How many would you need?

All the "warning" marked ones or should I post all of them? Of course with names from the Device Manager.

[Huffer]

Only the challenged ones. Exclamation mark or other problem. 

Looks like this:

PCI\VEN_8086&DEV_0085&SUBSYS_13118086&REV_34

[Jeewdew]

I'll give Win10 a go later today (I'm in EU). Though I'll be missing a key, since no one followed with this computer.

Hopefully I can get into the desktop and install drivers and such through the updater and test it!

Some of the drivers from the 000 workes - touchpad fx.

The network keeps getting worse though, dropping connection all  the time...

IDs as follow:
Network Controller: PCI\VEN_8086&DEV_3165&SUBSYS_40108086&REV_81
PCI Device: PCI\VEN_10EC&DEV_5229&SUBSYS_80B2103C&REV_01
SM Bus Controller: PCI\VEN_1022&DEV_780B&SUBSYS_80B2103C&REV_42
Universal Serial Bus (USB) Controller: PCI\VEN_1022&DEV_7814&SUBSYS_80B2103C&REV_11
Unknown Device: ACPI\HPQ6007 - OR this: *HPQ6007

Unknown Device: ACPI\MSFT0101 - OR this: *MSFT0101

Looking through this I might suspect the Network Controller to be the issues of the connection problem...