Hard Disk replaced - How to get back Genuine OS?

[faisana]

Dear Community Members, 

My hp Machine is - Pavilion 15 n210se

I old hard disk failed and i need put all including OS and Drivers. 

I machine came with windows 8, is this upgradable to Windows 10? 

Please mention the steps to install the Genuine Windows on my PC. 

my question is 

1. Where i can download the Genuine OS ? 

2. Is it possible to place the DiskImage of WIndows Installation as before, so that i can use the recovery tool.

3. how to get the Windows 10 ? 

     or shall i install windows 8 and do all updates to get the Windows 10? 

With Regards,

Faizana

[GBL84]

Hello @faisana,

You need to know few things about HP Recovery Media:

1) It is NOT downloadable, you have to order the physical media

2) It is not free, you have to pay for it

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee