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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-16-2018 02:24 PM

HP Recommended
Product: HP ENVY x360 - 15-u437cl
Operating System: Microsoft Windows 10 (64-bit)

How do you perform a hard reboot on my system as it has a sealed battery.  I've tried pressing the power button but it shuts itself off after about 8 seconds.  I can hear the fan running but can't seem to get the computer to 'wake up'.  Problem started after I used it on battery and the battery ran out of juice.

4 REPLIES 4

‎04-16-2018 02:42 PM - last edited on ‎04-25-2023 12:51 PM by

HP Recommended



Press and hold the Power button for 15 seconds.

See here for hard or power reset: HP PCs - How to power reset your computer

‎04-16-2018 03:05 PM

HP Recommended

I tried to do the reboot, but the power button shuts down after about 4 seconds.  I tried holding the power button for the recommended 15 seconds just in case.  I don't have a 'beats' button and my mute button on my system is intergrated with the F6 key - I went ahead and tried it as well with no luck.

‎04-17-2018 09:18 PM

HP Recommended

How do you perform a hard reboot on my system as it has a sealed battery.  I've tried pressing the power button but it shuts itself off after about 8 seconds.  I can hear the fan running but can't seem to get the computer to 'wake up'.  Problem started after I used it on battery and the battery ran out of juice. 

 

Reply was to hold down the power button for 15 seconds and was given the link on how to do this on my system (it has a sealed battery).

 

I tried to do the reboot, but the power button shuts down after about 4 seconds.  I tried holding the power button for the recommended 15 seconds just in case.  I don't have a 'beats' button and my mute button on my system is intergrated with the F6 key - I went ahead and tried it as well with no luck.

 

 

‎04-18-2018 01:23 AM

HP Recommended


See this section "Reset a laptop with a sealed or non-removable battery" in that document.

That is the only method I know of.

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